BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE IN 2023 FOR THE 9th TIME

HOURS

Monday-Friday: 9:00 a.m.-5:30 p.m.

Scheduled dates and hours subject to change at employer discretion

BENEFITS AND PERKS

Competitive benefit package, including HSA employer contribution, and starting 1st of the month after hire
401(k) Plan with employer match
Company paid benefits including Life Insurance, Short Term and Long Term Disability
Nine paid holidays, no waiting period to receive holiday pay
Employee Assistance Program (EAP)
Educational Assistance options
Rent discount
Life Time Fitness Membership discount

SUMMARY

The Administrative Assistant, Property Management, is responsible for providing administrative support, and overseeing departmental projects. Keeps all critical Property Management documents updated and legally compliant. Assists property management team in researching, developing, implementing, and maintaining progress on process improvement initiatives and projects.

Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. Balances key stakeholder needs in the areas of people, profit, and growth.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

ADMINISTRATIVE SUPPORT

Performs various office administrative responsibilities including keeping critical documents updated. This includes but is not limited to resident handbooks, operations manual, employee manual, standard operating procedures, etc.
Provides clerical support such as electronic or manual filing, making photocopies, scanning documents, or other clerical duties as assigned.
Prepares and distributes meeting notifications, agendas, and meeting materials as assigned.
Proofreading documents such as Property Management Insider newsletter articles, SOPs, agendas, etc.
Reviews and helps manage Shopify store.
Document and Form Creation and Updates.
Assist with research and reporting from property management system, business intelligence, and CRM software.
Respond to resident calls as directed; research information and pass it to appropriate parties to follow up.
Completes all other duties as assigned to meet department or company objectives.

PROCESS IMPROVEMENT

Actively involved in process improvement, OGSM, and SIM development for Property Management.
Supports team in identifying industry trends and is proactive and forward thinking to meet the future needs of the business.
Creates and documents processes to support projects and initiatives within the Property Management team.
Embraces and utilizes Project Management Essentials and Asana software to track and maintain project scope, deliverables, action items, and accomplishments.
Assists with departmental and company-wide projects and initiatives, gathering stakeholder information, documenting data, ensuring critical information is accurate, and appropriate parties are involved.
Participates & Provides support with Area Director in IDEA committee.
Provides upkeep for Help Center and other resources areas to ensure they are up to date.

COMMUNICATION

Develops strong partnerships and collaborates well with all corporate team members and departments.
Creates and modifies presentations, graphics, reports, spreadsheets, etc. in a manner that is consistent with company standards and meets the needs of internal/external customers.
Composes, creates, edits, and proofreads all modes of communication (presentations, memos, emails, letters, documents, forms, etc.).
Provides answers & follow up to Operations support tickets as well as with Incident reports.
Prepares and submits accurate reports to key leaders within and outside of Property Management

QUALIFICATIONS

Education and Experience:

High school diploma or GED, bachelor's degree preferred. Property Management industry experience a plus.
2+ years of experience in an office environment with proven track record of completing administrative duties in a timely and accurate manner without close supervision.
Ability to manage multiple priorities and projects.
Excellent organizational skills, and strong attention to detail.
Exceptional communication and interpersonal skills.
Demonstrates a high level of integrity, maintains confidentiality, and quickly gains credibility and trust.
High level of proficiency in Microsoft Office, including Word, Excel, Outlook, PowerPoint.
Experience with Yardi, Asana, and SharePoint strongly preferred.

Skills and Abilities:

Fluent in English and skilled in oral and written communication
Ability to use tact, diplomacy and a clear, courteous manner when dealing with internal and external customers.
Decision-making, problem solving, and time management skills.
Ability to handle multiple projects or tasks simultaneously with self-direction.
Ability to work both independently and collaboratively in a team environment.
Comprehension of federal fair housing laws and any applicable local housing provisions.

Physical Demands:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate throughout the office or if needed, on sites at residential communities as needed to meet the job functions.

Personal Protective Equipment: None

Work Environment: Office working conditions.

Bigos Management, Inc.

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