Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We’re focused on urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Job Title: Employee Experience Manager

Location: This is a full time in person position:

Support Center HQ located in Chelsea, New York City, NY 5x/week
3-4 clinic days per month in lieu of support center
WFH only when applicable

Manager: Director, People Experience

About the Role:

Helping Bond to build an exceptional employee and office experience. This role requires a unique blend of skills in office management, event planning, and engagement initiatives, ideally with a background in hospitality. You’ll be the go-to team member for all employee engagement initiatives, workplace support, and management. You have a growth mindset, are motivated, and demonstrate a positive demeanor.

What You’ll Do:

Employee Experience

Creating an extraordinary employee experience for all Bond Vet employees and ensuring our engagement strategies are aligned to support the business objectives.
Provide a positive in-office experience for employees at our Support Center in NY
Provide a positive in-clinic experience in partnership with our field and med ops team.
Implement and manage strong employee recognition programs
Oversee our current employee recognition program using Bonus.ly, including analysis of different tools for recognition
Develop and manage a company newsletter to highlight new hires, recognitions, upcoming events and announcements
Develop and oversee our BondMates Buddy Program to help employees build relationships and get to know one another better

Engagement

Pulse check engagement surveys; Own the implementation, and ongoing program management, and analyze the results . Partnering with leadership to share the voice of their employees and take action to improve sentiment
Support for our annual employee engagement survey, including implementation, communications, results sharing, and action planning programs

Office Management / Vendor Management

Negotiate contracts, run administrative work, and act as an interface to the building manager and office vendors.
Handle all daily management of the office - making sure everything runs efficiently, including ordering snacks/food/beverages and ensuring there is sufficient stock of supplies and equipment.
Be the go-to person for fostering a positive, inclusive, and dynamic office culture.

Event Planning and Coordination

Through our “BOND @ Bond” program, organize and execute various small and large-scale internal events, including regular happy hours and social activities to foster a strong sense of community and culture

About You

Proven experience in office management, hospitality, or a related field.
Excellent organizational and planning skills, with the ability to manage multiple projects simultaneously.
Strong communication and interpersonal skills, with an emphasis on building relationships.
Effective verbal and written communication skills
Ability to build strong relationships inside and outside of the organization
A proactive and creative mindset passionate about community building, employee engagement and event management.
Passion for people!

Qualifications

5+ years experience in an employee experience-related role
Fundamental data analysis skills in excel or google sheets such as pivot tables and vlookups
1 year minimum - Platform management of technology based systems; example; Bonusly, Culture Amp, 2daysMood

We Offer:

Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
Time for you and loved ones: great PTO, fully paid parental leave, discounted Bond Vet services for pets
Dedication to your financial future: competitive pay, 401k match, commuter benefits.
A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust

Compensation will fall between $100,000 - $120,000 annually based on experience

Our Values:

We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.

We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.

We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.

We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office.

We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.

Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Bond Vet

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