With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Position Overview:

The Communications Manager's duties include producing and publishing content, writing, editing, and proofreading, and formulating content strategies among other tasks. Content managers should be comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of a content strategy. Content can be defined as multimedia articles, blog posts, social media posts, and email marketing that aid in fostering engagement online.

Responsibilities:

Generates content and story ideas-including sourcing, shaping, interviewing, and writing/producing for internal and external platforms.
Manages and organizes story archive and digital library of all photos, videos, white papers, case studies and articles.
Define most important social media KPIs
Manage and oversee social media content
Measure the success of every social media campaign
Work with copywriters and designers to ensure content is informative and appealing
Collaborate with Marketing, Sales and Product Development teams
Monitor SEO and user engagement and suggest content optimization
Responsible for leading content on internal communication channels including Company Intranet, weekly Company Newsletter and Internal Social Media Sites.
Writing, editing and proofreading content for all client and prospect communications initiatives and campaigns.
Research and evaluate segments, market behavior, trends and competitors to identify opportunities and stories.
Conducts ongoing maintenance of distribution lists and user access on employee engagement applications.
Ideate, plan, and maintain the content calendar-streamlining the content pipeline across multiple channels.
Collaborate with other departments and key stakeholders in development of the content calendar, overlaying the Company’s business objectives and priorities.
Moderate and respond to communication inbox, social media inboxes, online reviews, Google My Business, Glassdoor and other online platforms based on a response guide-escalating issues as needed.
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.

Qualifications:

Bachelor's degree in communications, journalism, marketing or related field.
1-3 years’ experience in a similar role preferred.
Proficiency in Microsoft Office (Excel, Publisher, PowerPoint, Word, Outlook, etc.).
Excellent written, proofing, verbal, and presentation skills.
Excellent project management skills and ability to multi-task. Includes effectively planning and managing the communication of initiatives from start to finish with internal and external stakeholders.
Proficiency with popular content management systems (HubSpot).
Experience with social media management.

Associates at CCL are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

CCL maintains a drug-free workplace.

CCL Hospitality Group

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