Nature Of Work

Under the administrative direction of the Office Coordinator or designee, this position provides

clerical support which includes, but is not limited to, processing program registrations and daily

receipts, preparing deposit batch reports, data entry projects, providing excellent customer

service, as well as providing other routine clerical support as needed.

ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following)

Provides excellent customer service to both patrons and staff.
Answers questions or direct citizens to appropriate staff member regarding department

programs and activities.

Accesses available sources of information to answer inquiries.
Processes program registrations and generate reports and invoices for the center.
Processes and reconciles receipts, maintains records of such sales and prepares bank

deposits for pick-up.

Responds to inquiries in person or by phone in assigned area.
May research and evaluate accounts in order to determine resolutions.
Distributes rental skates to customers.
Provides clerical assistance for, but not limited to, newsletter and packet preparation.
Assists in maintaining both paper and electronic files for the Center.
Enters, updates, and/or edits data into computer system.
May assist in updating program content for the Parks, Recreation and Community Services

information posted on the city’s website and electronic message boards.

Performs other duties as assigned.

Minimum Requirements Of Work

Must possess a high school diploma, GED, or higher and must possess two (2) or more years

of clerical experience.

Knowledge, skills, and abilities in the following areas:
Ability to apply common sense understanding to carry out instructions furnished in written,

oral, or diagrammatic form; to deal with problems involving several concrete variables in or

from standardized situations.

Ability to exhibit minimum mathematical skill usually associated with addition, subtraction,

with the skill level to, multiply and divide all unites of measure to perform the four

operations with like or common decimal fractions; to compute ratio, rate and percent; to

draw and interpret bar graphs; to perform arithmetic operation involving all American

monetary units.

Ability to establish and maintain effective working relationships with supervisors, co-

workers, and the public.

Proficiency with computer and related software, including email, word processing,

spreadsheet, and database software.

Ability to greet the public in a courteous manner.

Supervision

Work is performed under the general direction/supervision of the Office Coordinator or designee.

Assignments may vary from season to season and day to day. Assignments can be either verbal

or written, with the employee determining proper procedure and work methods and is responsible

for completing the work according to City work rules and safety regulations. Work is reviewed

through ongoing observation, written and verbal communication, meetings and feedback from

supervisors and other department employees. Guidance is provided through rules and

regulations, policies and procedures, Unified Work Rules, Union Contract, Personnel Rules and

OSHA. Work is evaluated at least annually for the safe and skilled operation of equipment, quality

of tasks, adherence to work rules, and performance in accordance with this classification standard.

Public Contact

The employee will have contact with the general public in city-owned buildings. The employee

may need to respond to questions and complaints and provide general direction to the public; the

employee has regular contact with other City employees in order to share information and

complete work assignments.

Salary Range: $15.689 – 20.090/Hour
Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for range.
Hours vary dependent on facility needs. Position will work in various recreation centers.

City of Evanston

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