SMCP - Sandro, Maje, Claudie Pierlot

LOCATION: SMCP NORTH AMERICA HEADQUARTERS – 44 WALL STREET, NY, NY

HOURLY RATE: $17.00 per hour

STATUS: FT, 40 hours per week

SCHEDULE: Hybrid - 3 days on-site in NYC HQ and 2 days remote

At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.

SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to help preserve our planet.

Visit our Global Company website at https://www.smcp.com/en/ to learn more.

Our 6-month, paid Corporate Internship program is extremely robust which is based out of our NYC Corporate office. We are currently recruiting for our Spring 2024 Internship Program which begins in January. As an SMCP intern, you will reap the benefits of a comprehensive experience which will consist of 3 components: on the job training in the specific functional area; experience working in a Corporate business environment; and participation in a monthly professional development series to supplement the functional experience you will be receiving. At the end of the day, the SMCP Internship experience should provide you with a competitive edge in today's highly competitive job market.

What You'll Be Doing...

ECOMMERCE
- Support maintenance of website including:
  - Catalog management
  - Product information check and update
  - Filters update and set up
  - Promotional clean ups
- Web-merchandising assistance
  - Category set up and visual merchandising of products within categories
  - Work closely with the CRM team to create category selection
- Perform and follow up store locators’ updates (ecommerce, Google My business, Apple)
- Assist in Websites testing:
  - Support website evolution by testing new features
  - Testing the website before code releases using different browsers and devices
  - Opening and resolving bug tickets and development requests

CRM

Execute the North American newsletter calendar for Sandro Women, Sandro Men and Maje.
Copy writing, creative brief, translation coordination, tests, reporting.
Oversee development, testing and launching of all emails to ensure flawless execution and great customer experience.
Research and recommend email marketing opportunity, competitor benchmarking
Monitor campaign performance and make recommendations as needed
Execute AB Testing strategies, personalized CRM programs (welcome series,…)
Strengthen our customer database through data upload and data cleaning initiatives

CUSTOMER SERVICE

Main point person for 3rd party customer service
Process exceptional customer service actions (refunds, apology gift, …)
Identify key areas of improving customer service
Build new processes to improve customer experience and monitor execution by 3rd party service

BUSINESS ANALYSIS

Assist with reporting needs across the department
Weekly reporting in excel on bestselling styles and categories

Who You Are...

Strong verbal and written communication skills
Excellent time management skills
Attention to detail
Ability to multitask
Adaptable to a fast-paced work environment
Team player
Highly organized
Highly proficient in Microsoft Excel
Knowledge of Salesforce
Ideally, work experience in ecommerce/crm with exposure to some HTML
A prior experience with Google Analytics and ESP, Selligent is a plus.

What We Will Offer You In Return...

A robust internship in Ecommerce coupled with professional development opportunities and exposure to a Corporate Retail environment in the Fashion Industry.
Fun/collaborative, team-oriented work environment
Career growth opportunities for advancement

SMCP – Sandro, Maje, Claudie Pierlot, Fursac

New Jobs

CRM + Email Internship