Full-Time Keyholder (San Francisco - Hayes Valley)
Parachute's mission is to help you feel at home. It's what inspires our retail store teams to come together every day to enhance the quality of our customers' lives at home. Because we believe that when we take care of our home, it takes care of us.
As a member of our retail team, you'll play an integral role in building a Parachute community within your local area. You'll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!
What this role entails:
The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute's ethos, bringing the Parachute brand experience to customers at the highest standard. As a member of the store leadership team, they play a key role in working with all levels of the store and upholding Parachute's customer experience standards.
What you'll do:
People + Culture
- Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture.
- Ability to problem solve and address employee related concerns at the store level, utilizing Store Manager and available resources.
- Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
- Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description and in compliance with all policies and procedures
- Helps ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
- Recruit talent in local community, refer candidates for open positions and be engaged in growing and supporting the talent pipeline.
Sales + Service
- Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing.
- Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
- Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
- Participates in trade and community outreach, monthly and quarterly event planning and activations in local markets.
- Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.
- Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.
- Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.
- Utilizes trade and design service tools as an extension of our customer experience;.
Operations
- Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.
- Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate.
- Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.
- Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
- Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
- Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up with Store Manager on requests for service that have not been closed or are in progress.
Visual Merchandising
- In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.Maintains floor presentation.Proactively evaluates sales and inventory levels; partners with Store Manager to ensure product is merchandised to drive sales.
- Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
- Maintains a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
- Support store team in the planning and execution of store directives and day to day merchandising needs.
- Share awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.
Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.
What you need to have:
- Minimum of 1 years of supervisory experience in retail, hospitality, customer service, showroom management or related customer focused environment
- Education - High School diploma or equivalent is required
- Experience with sales floor leadership team is required
- Retail visual merchandising and display experience is preferred
- Open availability (Full Time, 30-40 hours per week, including weekends and holidays) is required
- Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
- Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
- Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel
- Ability to regularly climb ladders or step stools
- Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
- Ability to frequently communicate face to face, on the phone or via electronic means
What will help you stand out?
- Experience in – and a passion for – home interiors is strongly preferred!
- Motivated self-starter, confident leader with a solutions-minded focus.
- Must thrive in an entrepreneurial start-up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset.
- Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.
What You'll Get:
- $250 new hire gift card, an awesome discount and $300 worth of free product a year!
- Generous 40% employee discount on most Parachute products
- Health benefits, vision, and dental plans with 100% employee coverage options
- Voluntary supplemental life plan and voluntary short-term or long-term disability plans
- Voluntary commuter benefit program through Optum
- Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
- Up to 9 days of sick time per year
- Free One Medical membership
- Paid parental leave program
- Quarterly bonus program + incentives
- 13 days of PTO + 8 paid holidays
- 401k program
This is an hourly (nonexempt) role with an estimated pay range of $20.00-23.00 per hour, dependent upon experience.
Our Commitment to You
We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.
Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.
