The Account Coordinator will provide client support to the Client Service Team and day-to-day management of items such as tasks, research, and coordination. This role will also assist in the administration of all aspects of marketing (including but not limited to) website development, public relations, and marketing initiatives to attract potential customers and retain existing clients for the agency. This role also includes administrative duties as assigned such as managing daily office details. The position includes maintaining a high level of awareness of client activities, project management and professional communication with client contacts as needed.
Essential Functions:
Project Management/ CS Team Support
- Work to possess a deep knowledge of Workamajig, Microsoft Teams, and other essential company programs and functions in order to assist CS team
- Draft and manage Trainual processes and facilitate updates with CS team
- Manage and regularly update internal templates and best practice documents
- Assisting the Client Services team with task waiting and project trafficking
- Attending client calls with account leads to gather necessary information for task writing, research, and media relations material
- Prepare and format branded account service-related documents such as meeting agendas, reports, proposals, presentations and other client communications and correspondence
- Assist in administering client set-ups such as hosting, social media accounts, email newsletter programs
- Assist in story development for F&W’s news outlet, the32789 as needed
- Assist in creating and trafficking tasks related to the32789, social media management and followership strategy
- Conduct research as needed
- Assist with project QA testing, including websites and email campaigns
- Respond to and deliver client and internal requests in a service-oriented manner
- Maintain current work-in-progress records and archives of past project information as appropriate
- Provide other administrative support as needed/requested
PR
- Assist in building and maintaining media lists
- Compile media coverage in CoverageBook
- Update and draft monthly activity reports
- Coordination of influencer events as needed for PR accounts
Social Media
- Day-to-day support of Social Media Manager
- Be a social ambassador within the agency, working to promote the agency creatively
- Assist in managing client relationships
- Assist with monitoring social channels and performing community management
- Assist in creation of reports, proposals, and other administrative tasks (as needed)
- Enhance and support sales initiatives through appropriate messaging and marketing tools
- Assist and manage all Level 1 Technical Support requests
- Prepare presentations using various software packages, e.g. PowerPoint, Excel, Microsoft Word, Keynote
- Assist Accounting Manager with accounting tasks (as needed)
- Conduct field and internet research as assigned
- Coordinate mailings (digital or traditional)
- Organize event-related items as needed
- Prepare professional correspondence
- Other tasks as requested
Qualifications, Attributes, & Experience
- Minimum 1-2 year’s experience (preferably in an agency environment)
- Bachelor’s degree (marketing/communications/pr major strongly preferred)
- Keynote, Pages, Excel, Word, PowerPoint
- Excellent time management and organization skills
- Ability to define project management processes, tools and templates for projects and understanding of agency and project management software
- Excellence in both written and oral communication skills, as well as the ability to help foster and cultivate a positive team atmosphere
- Ability to work in a highly disciplined process-driven development environment