Mercedes Benz of Burlington, part of
The Lyon-Waugh Auto Group, is currently seeking a motivated Service Advisor with a proven track record of strong performance and high CSI. We offer a very competitive performance-based pay plan which includes a base hourly wage, overtime, commission and bonus.
Monday-Friday 7am-5pm and rotating Saturdays
What You Will Do...
- Greet clients and ensure they receive prompt service
- Refer to service history, inspect vehicle, and recommend additional needed service to clients.
- Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
- Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
- Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
- Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
- Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
- Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments
What You Need To Be Successful..
- A knack for providing stellar customer service with a friendly attitude
- A strong work ethic and a track record of being dependable
- Service writing experience, luxury brand preferred
DealerTrack Experience Is Helpful But Not Required
What we can offer you…
- Robust benefits package
- Standard 401(k) and Roth option, both with a company Match
- Vacation, Sick and paid holidays
- Bonuses, trips and awards for personal excellence, longevity and referrals
- Employee discounts
- Fun perks such as company BBQ twice a year, monthly newsletter, celebrations, opportunities for tickets to concert & sporting events plus much more!
- Smoke Free Campus