Position Title: Community Manager Associate / Client Consulting
Location: SF, USA
Join Amity!
Amity is a tech company that builds ready-to-use social features that can be easily added to any app or website, such as chat, user profiles, social feeds, discussion forums, live streaming, video stories, and more.
With Amity’s customizable technology, companies can build thriving communities and grow user engagement without huge budgets, big engineering teams, and years of development. Over 20 million people use Amity Social Cloud every month, and it has become the trusted choice for a diverse range of industries, including renowned names like Harley-Davidson, Pernod Ricard, Noom, and the World Economic Forum. Since 2020, Amity has experienced remarkable growth with over 100 employees in Bangkok, Milan, London, and San Francisco.
Visit amity.co for more information.
Your impact and responsibilities:
- Have regular touchpoints with Amity’s key clients, supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage and monetise their in-app community;
- Enable Amity’s clients to use ASC to their fullest potential, supporting to increase engagement, curbing runaway churn and increasing customer loyalty;
- Provide direction and support to create content and educational assets on community-led growth with the end goal of enabling Amity’s clients and supporting our Marketing team to drive educational initiatives;
- Maintain internal knowledge database including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders;
- Closely partner with the sales, product, technical support and demand generation teams to ensure alignment with client enablement and growth goals;
- Drive referral marketing activities with Amity’s clients;
- Support to organize community initiatives for Amity’s clients including online webinars, events and digital newsletter;
- Monitor, analyze and optimize the results and operations of the community team activities with a keen eye on ROI;
- Be one of Amity’s faces and build relationships with industry stakeholders, in time positioning yourself as a thought leader in the space.
You ideal profile:
- 2+ years of experience in community building, consulting or growth, product and strategy roles in a start-up or scale-up, preferable in a fast-paced environment;
- A firm understanding of app user behavior and trends around community building, social networks and digital platforms;
- Strong project management, operations and resource allocation: you are well-organized, and have frameworks to facilitate complex projects and regional initiatives;
- Customer centric approach with an ability to drive customer engagement, handle challenges, and deliver exceptional customer satisfaction;
- Ability to establish relationships with both internal and external stakeholders;
- Data-driven mindset turning stakeholders insights into recommendations and levers for growth;
- Strong communicator: ability to present information in an insightful and structured manner, both written and oral;
- Curios and able to grasp quickly new concepts, technologies and processes;
- A passion for technology and community building, desire to learn about Amity’s product and ability to evangelize the company;
What’s in it for you:
- International team of professionals / Growing business (fast-paced growth environment)
- Flexible work set up - Fully Remote role
- Competitive salary with quarterly bonus and Pre-IPO stock
- Time to support charities and give back in your community (Amity Foundation)
- Private health Insurance and a free access to Employee Wellbeing program
- Discover more about our company and our culture on our instagram page
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Join our Global Amity Talent community - https://amity-global.breezy.hr/p/797346d6122d01-amity-talent-community
Amity is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.
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