Data Analyst

Data Analyst - WidePoint Integrated Solutions Corp. - Portsmouth/Norfolk, VA Hybrid Candidate must be able to commute to Portsmouth/Norfolk, VA

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Data Analyst in the Portsmouth/Norfolk, VA area that can operate in a fast-paced and demanding environment of a micro-cap publicly-traded company.

Position Summary

The Data Analyst manages WidePoint data, develops reports, and troubleshoots data issues. In addition, the Analyst provides an in-depth analysis of potential savings of optimizations or the effect of changes to client policy, zero use Policy/International Policy, and makes recommendations and projects the impact of possible changes.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Supports the assigned client(s) in the management of the Cellular Wireless Managed Services (CWMS) program.
• Providing support to the assigned client(s) end users in the procurement, management, and disposal of mobile cellular devices.
• Interprets data, analyzes results using statistical techniques, and provides ongoing reports.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Provides an in-depth analysis of potential savings of optimizations or the effect of changes to client policy, zero use Policy/International Policy, and makes recommendations and projects the impact of possible changes.
• Uses data to help identify problems or inefficiencies in end user support processes, and make recommendations to improve policies, processes, and procedures.
• Update the SAMs Database with Final Eventing Returned Assets.
• Update all new inventory stock to ServiceNow (SNOW).
• Update the ECC Code for Service Now on all assets uploaded to Warehouse Inventory.
• Responsible for onsite stock:
• Tracking inventory levels to submit proper orders to Carrier and maintain the assigned client(s) approved stock levels.
• Accessory stock (OtterBox cases) orders to maintain proper case inventory.
• Works with management to prioritize business and information needs.
• Locates and defines new process improvement opportunities.
• Use data to support the assigned client(s) in:
• The management and reporting of client property.
• Developing, tracking, and maintaining a training program.
• Drafting monthly newsletter highlighting program events or changes.
• Performs other related duties as assigned.
  
  
  

Minimum Qualifications (Knowledge, Skills, And Abilities)

The minimum qualifications include:

• Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field required.
• Three (3) years of related experience is required.
• Proficient with Microsoft Office Suite or related software.
• Familiar with Microsoft SharePoint and MS Power Platform (Power Apps, Power Automate, and Power BI).
• Ability to collaborate effectively and work as part of a team.
• Excellent verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
  
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen (15) pounds at times.
  
  
  

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.