VP, Enterprise Innovation

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$175,000.00 - $280,100.00

Target Openings

1

What Is the Opportunity?

At Travelers, we strive to be the undeniable choice for our customers and our agents. As a result, The Enterprise Innovation team, reporting to Travelers' Chief Innovation Officer, executes on a mission to Perform & Transform. In this role you will be a part of the innovation & experience vision and strategy for our customers, employees, and external partners, guiding the definition, testing, and implementation of service and product solutions. As the VP, Enterprise Innovation Initiatives, you will lead a diverse portfolio of innovation initiatives and/or engagements aimed at solving specific business, agent, and/or customer problems that results to a broader strategic goal. In this role you will oversee the management of action-based learning to help senior leaders make informed evidence-based decisions on whether to continue, pivot, or stop work on initiatives. You will manage the initiation, facilitation, and oversight for collaboration with partners and various stakeholders.

What Will You Do?

• Source, develop and lead high impact experimentation engagements (PoCs, pilots, prototypes etc.) for the business that align to the ‘Value Chain’ priorities or support the business transformation strategy.
• Effectively manage the portfolio and pipeline of experimentation initiatives, assessing the desirability, viability, and feasibility of the ideas.
• Manage and provide oversight to a team focused on experimentation, research, strategy & UX designers, collaborating closely with Innovation Technology group.
• Drive strategies and goals for the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees. Employ a variety of research studies to formulate hypotheses and employ a wide variety of experiment techniques to prove or disprove those hypotheses.
• Provision and provide oversight for research, consolidating insights and stimulus to foster the dialogue with key stakeholders (Business & Product leaders, Sr. Execs, Management & Operating Committee members, SMEs etc.) around industry trends and potential impacts for the business area(s). Oversee the facilitation and coordination of brainstorm sessions with Sr. leaders, business, and functional areas including ideation sessions, collecting perspectives, and consolidating analysis and insight to support engagement & discussions.
• Oversee research and testing activities to gather evidence to evaluate the effectiveness of concepts and solutions; analyze, evaluate, describe, report results and recommendations to stakeholders into actionable insights and end to end initiatives/engagements.
• Manage the promotion the Innovation Office across enterprise via different channels (newsletter, Evangelist meetings, Enterprise working group etc.) and infuse and enable a culture of continuous innovation across Travelers by leading and participating in various internal innovation events, training sessions while growing a strong network of relationships internally across Travelers and internally and externally with partners and vendors.
• Manage the leadership, guidance and coaching to internal and external team members, fostering their growth and development in alignment with organizational objectives including LDP participants and other new members of Innovation Team.
• Perform other duties as assigned.
  
  

What Will Our Ideal Candidate Have?

• Master’s degree
• Ten years of experience in strategy consulting, innovation, R&D, market research, product management, project management or related field.
• Advanced experience with innovation tools and methodologies (including design thinking, lean startup, agile, JTBD, ODI, etc.).
• Advanced experience with idea-generating techniques in a business context and demonstrated ability to drive innovation initiatives from ideation to launch.
• Advanced analytical, critical thinking, and problem-solving skills with the ability to turn observations derived from data and analysis into actionable insights and advise on business strategy.
• Advanced interpersonal communication skills with ability to advise and consult and ability to manage multiple engagements and/or initiatives from the scoping phase through client delivery, managing to a budget on projects utilizing vendors.
• Stakeholder management and evidence of building and maintaining relationships in a corporate setting with the ability to influence and interact with all levels of the organization.
• Insurance and/or Financial Services related work experience with the understanding of insurance financials and products.
• Ability to partner, lead and manage teams and deliver as part of multi-disciplinary cross-functional teams in a timely manner.
  
  

What is a Must Have?

• Bachelor's degree in business, marketing, economics, engineering, mathematics, statistics, or comparable analytical degree or equivalent.
• Eight years’ experience in strategy consulting, innovation, market research, project management, product management or related field.
  
  

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
  
  

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.