Instructional Designer & Content Creator

Brief Description

THE ROLE: Instructional Designer and Content Creator

The Instructional Designer and Content Creator plays a pivotal part in supporting the training team with all training content creation as well as managing and administrating our LMS platform (Wisetails), projects, and Training Calendar. This role will be responsible for all communication formats and design to the business and as such are collaborating with all teams to ensure all content is understood and properly formatted and communicated to the bakery and cookie suite teams in a timely manner.

This role will report to and work closely with the VP of L&D as well as all trainers within the Training Team as well as provide regular updates and feedback to all business key stakeholders on any relevant matters and topics.

What you’ll do:

Learning content/blended learning:

• Design, develop, create, and maintain training materials, training books, and online training content tailored to business needs, ensuring alignment with DOH standards, policies, guidelines, and regulations.
• Design and develop innovative training solutions that meet compliance standards and are based on sound instructional designs strategies.
• Utilize instructional design methodologies to create engaging, interactive, and effective training content for live, online, physical content and on the floor delivery.
• Creating multimedia elements, including animations, videos, and graphics, to enhance user experience, crafting storyboards that map out the flow and functionality of e-learning modules.
• Collaborating with training team and stakeholders to ensure alignment with broader training objectives.
• Recommending and utilizing graphic design software to create visually appealing content.
• Implementing SCORM standards to ensure compatibility with learning management systems (Wisetail).
• Continuously assess the quality and effectiveness of training programs and make necessary recommendations and improvements based on feedback and emerging industry best practices.
• Implement a feedback loop to collect input from trainees, instructors, and stakeholders to enhance training content and delivery methods to meet business goals and objectives.
• Consults with stakeholders to recommend the most effective instructional design strategies, grounded in principles of adult learning theory and innovative best practices for design.
• Works closely with L&D managers and content authors and subject matter experts to develop storyboards and related instructional elements to create, update training content.
• Continuously updating skills and knowledge in instructional design, technology, and online learning trends.
• Research and implement all training contents to be available in different languages, as per business needs.
  
  

Communication:

• Manage the Weekly Comms and TM newsletter and run all weekly meetings to collate relevant information to be published in a timely manner.
• Ensure everyone works toward the same timeline to share content for relevance, including OPs updates, product launches and marketing initiatives.
• Create and keep communication engaging and pitched for the audience (Cookie suite, Managers or TMs).
• Monitor and track data and share with Training Team and Ops teams.
• Manage the quarterly reward and recognition program for completing/reading Weekly Comms in a timely manner.
• Drive engagement and improve feedback from surveys about communication opportunities.
• Review and adjust to always fit with business needs.
  
  

Team administration:

• Assist in developing and managing training curriculums (pathways), learning objectives, and assessments to measure the effectiveness of training programs.
• Assist in establishing training schedules using the training calendar.
• Assist in conducting live training sessions, workshops, and seminars, including hands-on training for areas of responsibility.
• Administer all online modules and content and track learner progress and performance to ensure successful knowledge transfer.
• Maintain detailed records of training activities, attendance, and completion certificates.
• Generate reports on training metrics, learner performance, and training program effectiveness for management and regulatory purposes.
• Conduct needs assessment, identify learner gaps, analyze data, and make recommendations for content enhancements and/or improvements to further increase learner engagement and close learner gaps.
  
  

What we’re looking for:

• Researches and stays current with emerging educational technologies.
• Completes other duties as assigned and performs other duties as assigned, complying with all policies and standards.
• Bachelor's degree in Instructional Design, Education, or related field.
• 2+ years of experience in instructional design or related role.
• Proficiency in MS Office Suite, PowerPoint, Words, Excel, InDesign as well as online software’s (Veyond etc..).
• Knowledge of adult learning principles and instructional design methodologies.
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.
• Experience with learning management systems (LMS) a plus – Wisetails.
• Bi-lingual in Spanish required.
• Ability to travel as needed.
• Passion for what you do – you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area.
• Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues.
• Eye for detail – you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic.
• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you and you’re the first to jump in if extra help is.
  
  

Compensation:

• $90,000 - $110,000 plus 15% annual bonus potential
  
  

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter/Bike-Share Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.
• Annual Bonus Potential
• Four Weeks of Paid Time Off
• 401K with 3.5% Company Match
• Opportunity for growth and career development
  
  

About Us:

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie and team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our company’s five core values:

• Welcome All- we are all in it together
• Work Hard and Be Nice- we go above and beyond
• Lead with Heart- we do the right thing
• Rise Up- we are proactive
• Savor It- we are present and find the fun!