Community Insights Coordinator

The Role

Capstone is in search of a Community Insights Coordinator to join us and help champion our community’s voices into all that we design here at Capstone. Your role will help the product team deliver on the promise our products aim to provide our schools with and will help our users celebrate the meaningful learning moments they experience through our solutions. If you possess exceptional communication and interpersonal skills, are a strong critical thinker, and are a combination of creative and pragmatic, this role will suit you!

As the Community Insights Coordinator, you will play a vital customer-facing role in how our organization interacts with and engages our user community as they adopt Capstone’s digital products and tools. Whether that’s through phone calls, social media conversations, or email communications - you’re always just a touch away and our user community can rely on you for your quick support, guidance, and thought leadership.

To achieve this, the candidate is expected to design and manage engaging and enriching learning initiatives that help educators, administrators and students alike best integrate our digital products into their practice, while also providing us with user insights and product feedback. This can be in the form of, but not limited to, managing a user feedback group, coordinating user interviews, creating learning resources, and/or launching learning programs.

Why You’ll Want To Join Capstone

Your work will directly impact an innovative company whose mission is to improve the educational experiences of children and the educators who serve them. Capstone is a fast-paced growth company committed to cultivating a love of reading and learning. We know that Learning is for Everyone.

For over 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belonging.

YOUR RESPONSIBILITIES

Program Management

• Directly design and execute initiatives that amplify product engagement and provide opportunities for feedback from our end users and the product team.
• Support the product and design teams in executing market and customer research, including coordinating surveys, interviews and focus groups with our user community.
• Design and manage programs and/or engaging learning initiatives that help our end users (eg. Teachers, Media Specialists, Tech Integrators, etc.) learn effective and meaningful ways to best integrate Capstone’s suite of products into their everyday practice.
• Coordinate virtual or in person meetups/initiatives that engage our user community.
• Create and send communications that facilitate the success of the learning programs and initiatives designed through the role (eg. send newsletter emails, post on social media, design webpages, etc.).
• Manage key partner relationships/influencers and coordinate initiatives that enable and activate them as Capstone product advocates.

Product Strategy Development

• Help organize and manage product feedback from our users and liaise them with the product and design teams.
• Be curious, think, and maintain a deep understanding about our classroom users (via qualitative/quantitative research, data, interviews, etc.) and their problems, and how Capstone’s suite of products can solve them.
• Collaborate with the broader product team to develop strategies that evolve Capstone’s suite of products into a source of significant value for teachers and students.

Communication

• Actively present in webinars, virtual meetings, or at conferences.
• Work cross-functionally with the Product Team and Capstone’s broader organization, including the content, sales, marketing and customer success teams, to name a few.
• Serve as a voice for the customer with the Capstone product team. Represent the customer’s perspective in internal meetings and advocate internally on the customer’s behalf.

Education, Experience, and Skills desired:

• Bachelor’s degree from a four-year college or university.
• 3-5+ years of a combination of experience with K12 education, program management; or 3-5+ years in Product Marketing or Customer Engagement in the Education Technology Industry.
• Experience in research and data analysis is a nice-to-have.
• K-12 education sector or EdTech industry experience strongly preferred.
• Strong interpersonal and presentation skills including via teleconference (Zoom and similar) and by phone; experience with technical training preferred.
• Excellent problem-solving ability skills and project management skills, including planning, organizing, prioritization, and attention to detail.
• Proven track record of bringing innovation and creativity to problem solving.
• Ability to work independently as a self-starter and collaboratively as part of a team.
• PC proficiency, including internet, Outlook, Word, and Excel is preferred. Experience working with Jira, Aha! or Confluence is a plus but not required.

Travel Requirements

Up to 25% travel may be required in the future.

Diversity & Inclusion

Capstone embraces diversity, inclusion, equal opportunity, and belonging for all employees and applicants. We are an Affirmative Action and Equal Opportunity Employer. As such, we welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@capstonepub.com.

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