COMMUNITY RELATIONS OFFICER (COMMUNITY OUTREACH/ENGAGEMENT)

Basic Function

Serves as Metro's liaison to the public, elected officials, and private entities; communicates the benefits of new transportation projects; and keeps the community informed of construction impact and Metro transit services, systems, programs, and projects.

Example Of Duties

• Plans and implements publicity efforts, strategies, and outreach programs to promote local government and community support for participation in Metro services and projects
• Plans, coordinates, negotiates, and facilitates community meetings, press conferences, and special media events to promote the Service Sector and Metro′s projects, programs, initiatives and milestones
• Represents Metro before public officials; private entities; professional, civic, and governmental groups; career fairs; community and special events; and task forces
• Updates project webpage and digital assets, and analyzes web metrics
• Photographs public events and meetings
• Researches incidents, complaints, and concerns; and interfaces with management at all levels of the organization to resolve issues
• Provides verbal or written responses to transportation concerns and inquiries from internal and external customers
• Recommends strategies to promote Metro′s strategic goal and objectives
• Maintains records and prepares routine and special reports and correspondence
• Performs administrative duties, such as coordinating the hotline and project e-mails; coordinating meeting logistics; resolving issues; setting up and confirming participation at meetings and events; screening, responding to, or forwarding telephone calls; reviewing incoming mail and electronic communications; and setting up meetings on behalf of the General Manager, including notifying and confirming participants, locating and reserving sites, setting up room, and preparing and providing support materials
• Keeps up to date on current and proposed activities and programs, and applicable regulations by attending Board, council, or community meetings
• Promotes Metro′s projects, programs and initiatives by disseminating public information, assisting in or attending special events, and interacting with community stakeholders
• Organizes and conducts site visits and tours of Metro facilities
• Carries out construction impact programs in relation to transit corridor projects
• Coordinates field efforts related to marketing campaigns used to mitigate construction impacts
• Keeps the community and elected officials informed of construction project impacts Conducts safety education outreach program for rail before and during construction
• May prepare reports, newsletter, correspondence, and talking materials as requested by management or public officials
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  

May Be Required To Perform Other Related Job Duties

Requirements For Employment

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's degree in Communications, Journalism, English, Marketing, or a related field
  
  

Experience

• One year of relevant experience performing community relations work
  
  

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  
  

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications

• Experience developing strategic outreach and communications plans related to public programming to involve residents from diverse backgrounds and interest groups.
• Experience working with diverse individuals and groups with competing deadlines.
• Experience supporting consultants and department staff.
• Experience utilizing a Customer Relationship Management system such as Salesforce.
  
  

Knowledge

• Community relations theories, principles and practices
• Structure, functioning and protocol of local government, public agencies, and community groups
• Applicable local, state and federal laws
• Protocol of communicating with and for public agencies
• Group dynamics and community organizing techniques
• Theories, principles and practices of governmental accounting, business finance, and recordkeeping
• Financial, analytical and statistical research techniques, methods, and procedures
• Report presentation methods
• Social media applications
• Applicable business software applications
  
  

Skills

• Representing Metro before the public and delivering presentations to community stakeholders
• Coordinating and facilitating community meetings and events
• Establishing and implementing policies
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgement and creativity in decision making
• Communicating effectively orally and in writing
• Interacting professionally with various levels and departments of Metro employees and outside representatives
  
  

Abilities

• Design, implement, and manage public or community programs to promote Metro′s services and programs
• Coordinate multiple projects and meet tight time constraints and deadlines
• Prepare clear, comprehensive reports and responses to transportation concerns
• Determine strategies to achieve goals
• Understand, interpret, and apply relevant policies, laws, regulations, and contracts
• Read, write, speak, and understand English
  
  

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (AM)

• Open to the public and all Metro employees
  
  

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Lacmta Benefits

• Medical, Dental, Vision plans
• Group Life Insurance
• Holidays
• Sick time
• Vacation time
• Pension plan
• Social Security coverage
• Transportation passes
• Credit union
• Tuition assistance
• Deferred Compensation 401 (k)
• Thrift plan
• Employee Assistance Program
• Jury duty
• Accidental Death & Dismemberment Insurance