Purpose

The Assistant Manager Content Creation is responsible for supporting the development and execution of the North America (NAM) content creation strategy. This role involves incorporating visual and editorial storytelling concepts that adhere to the annual Brand Expression guidelines. The individual will meet the content needs of the NAM Corporate Communications team through collaboration with internal and external partners. Key responsibilities include managing the agency briefing process, facilitating project communication, coordinating all-employee events and Huddles, implementing strategies and tactics outlined by the NAM Corporate Communications leadership team, overseeing work back calendars, managing content review, organization, and distribution processes, and contributing to internal storytelling through compelling content that aligns with external Brand campaigns relevant to employees.

Key Responsibilities

Coordinate and facilitate management briefings, workback schedules, and production for video and visual projects, including photo selection, graphic design, photography, and videography. Collaborate with Brand Design, external agency partners, or freelancers to specifically focus on projects related to Brand, corporate initiatives, Employee Resource Groups, all-employee Huddles, and other all-North America (NAM) or Senior Leadership-focused programs.
Provide support for graphic, photo, or video editing and resizing projects for the NAM Corporate Communications team and other key relationships within the Brand.
Take charge of the review, storage, organization, and distribution of final content.
Assist in the creation of video, visual, and storytelling concepts aligned with the overall NAM Corporate Communications strategy, setting clear objectives for achievement.
Assume responsibility for the quality of all projects created by the NAM Corporate Communications team and ensure that the function of content creation and its external partners, including agencies or freelancers, adhere to corporate and Brand Expression guidelines.
Develop production schedules and identify resources to meet objectives and timelines for content requests from the Internal Communications team.
Manage day-to-day relationships, project communications, and deadlines with Brand Design, external agency partners, or freelancers. Provide feedback, stay informed about technical updates to digital tools, and incorporate industry best practices.
Address operational challenges, establish effective workflows for execution, and manage against timelines and key performance indicators (KPIs).
Foster innovation in content creation to enhance storytelling for internal events, activations, or amplification of external Brand campaigns for the visibility of NAM employees.
Support, implement, and enhance state-of-the-art content creation processes within the NAM Corporate Communications team. Provide ideas to elevate and improve overall the content creation function.
Assist in the management of event-specific photography and/or videography, including shot lists, creative direction, image selects, and editing feedback.
Support NAM Corporate Communications in team management responsibilities, including purchase orders and budget tracking.
Contribute to NAM and Global meeting agendas, representing current and upcoming projects related to the function of content creation.
Manage the content strategy and execution of digital screens throughout the Portland Village and other NAM satellite campuses. Showcase videos or initiatives relevant to the employee experience in the workplace and/or external Brand campaigns.
Assist in the weekly distribution of the Internal Communications newsletter, On Deck, designed for NAM employees. Provide support by incorporating pertinent content to reinforce key stories and updates.

Key Relationships

Global Corp Comms
NAM Corp Comms
NAM Brand Experience
NAM Brand Communications
Workplaces & Facilities
Brand Design
Employee Resource Groups
Business Units (BU)

Knowledge Skills And Abilities

Strong writing and communication skills.
A plus to possess hands-on multimedia expertise, including photography, videography, and graphic design.
Detail-oriented in reviewing, writing, editing, and project management.
Creative problem solver with a demonstrated open-minded approach to identifying solutions.
Highly motivated self-starter with robust organizational skills.
Efficient in time management and adept at multitasking.
Demonstrates adaptability in a consistently changing environment.
Embodies our Brand values of teamplay, integrity, respect, courage, innovation, and ownership.
Promotes an inclusive and respectful culture of belonging.

Requisite Education And Experience / Minimum Qualifications

A minimum of three years of experience in communications and content creation.
Bachelor's degree in Communications, Marketing, Advertising, or a related field. Alternatively, a combination of education and relevant experience may be considered in lieu of a degree.
Demonstrates strong communication skills in both written and verbal forms.
Proficient in Adobe Photoshop, Illustrator, Premiere Pro, and Canva.

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Assistant Manager Content Creation, Corp Comms