The Program Manager is responsible for overseeing, managing, collaborating and coordinating designated Adjoin programs, services and personnel under the advisement and direction of the Regional Manager. The Program Manager is focused on ensuring that the services received by clients exemplify Adjoin’s vision and meet the standards of quality, safety, satisfaction and goals of the client to optimize quality of life and independence

Responsibilities

Employ, supervise, and evaluate personnel as necessary to operate all designated programs in his/her area.

Establish and maintain positive and productive relationships with funding agencies, advocate groups, individuals, and clients in his/her assigned area.

Represent Adjoin to the public by being involved in community organizations and committees as identified by Regional Manager.

Provide requisite information and operational data regarding their programs to the CEO and/or his/her designee in a complete, accurate and timely manner as assigned by Regional Manager.

Train and assist employees to perform their duties in accordance with policies and procedures of Adjoin.

Maintain the requisite case and operating records that meet company and accreditation standards.

Complete at least one on-site visit to each of the offices within region monthly.

Regularly visits community sites and offices to observe interactions, training techniques and quality of service being provided

With the input and direction of the Regional Manager, supervise the daily operations of Adjoin program services to assure:

Proper and equitable assignment of caseload
Accurate tracking and use of authorized service hours
Client programs are expedited
Clients are involved in program decisions and reviews.

Operate his/her program(s) in a fiscally responsible manner.

As assigned by Regional Manager and/or Director, ensures all program-related documents and reports, including the QA program, Newsletter, Client Advisory Committee, Funder reports and billing activities are completed in a timely manner/per agency guidelines and that assigned

programs are operating within budgets.

Be directly involved in development of new sources of revenue.

Perform all duties of a Case Manager, and/or direct service personnel.

Provide direct service as needed and required.

Provide and attend all required meetings and in-services as assigned.

Complete all required training within required deadlines. Monitor and ensure all staff are completing required training.

Comply with all safety standards and practices. Assist COO in ensuring that safety standards are met per CARF standards across assigned geographic areas.

Provide regular individual case management supervision meetings to maintain progress on cases, problem-solve, guide CMs and ensure accountability.

Directly manage caseloads as needed and required.

Be part of the on-call rotation as needed as required.

Perform other duties as assigned.

Qualifications

18 years of age or older
Bachelor's degree in Social Work, Sociology, Psychology or related field, or have demonstrated supervisory capabilities through three years experience and/or educational background in working with individuals with disabilities.
A minimum of one year’s experience as a Case Manager or its equivalent in related experience and a minimum of two years supervisory experience are required.
Experience managing multiple programs and services for adults with disabilities and/or Veterans, as applicable.
Excellent staff development skills.
Excellent written and communication skills with ability to respond to inquiries or complaints from employees, regulatory agencies or others.
Ability to multi-task, work under pressure and manage time is also an essential component of this position.
Demonstrated ability to effectively navigate and maintain professional boundaries as custodian of confidential information.
Computer literacy is mandatory (MS Office) and capability to maintain well-organized records and files
Understanding of Human Resources practices.
Capability to oversee and monitor budgets.
Demonstrated ability in the area of strategic thinking.
Insured, registered vehicle in safe working condition, and proof of current CA driver’s license

Positions Requirements

Ability to travel within and throughout the counties in which services are provided a minimum of 75% of the time.
Ability to travel in and throughout the state on a quarterly basis to attend meetings, trainings, etc.
Successful completion of drug screen and background check.
Physical evaluations may be required dependent upon specific assigned duties or compliance requirements and may include a TB test and/or a lift and transfer test.
Acceptable DMV record.

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Program Manager