Position Summary

The Administrative Assistant position provides customer service, administrative and secretarial functions associated with the Employee Assistance Program. This position supports the department in a wide variety of tasks to assist the department/program to operate efficiency and operationally sound. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

Duties And Responsibilities

Customer service response, answering and triage of phone calls, scheduling appointments in several EAP offices;
Makes referrals to network providers, documents and follows up;
Ensures appropriate response time for routine, urgent and emergency requests;
Handles initial requests for other direct services including management referrals, workshops and CISM services;
Researches and fulfills information requests for life management and work/life situations;
Maintains Tips service, fulfilling requests, maintaining files and supplies of tips menus;
Sends out E-tips weekly, proofs, adds clip art, creates summary handouts and maintains email distribution list;
Performs a wide variety of administrative and support tasks, including, but not limited to, composes and types correspondence involving routine and complex matters, fields telephone calls, scheduling conference rooms, prepares, copies and designs handouts & flyers for workshops, orientations, CISM/grief groups and marketing materials. Organizes and prepares Health Fair displays;
Supports marketing activities including preparing marketing packets, mass mailings of letters and newsletters;
Supports provider relations activities including creating and editing newsletter, recruiting new providers and maintaining files. Maintains positive relations with providers and creates linkages with EAP team;
Client Satisfaction Survey activities including mailing surveys on a periodic schedule and recording results for calculation;
Assisting with design of EAP newsletter, sorting and distribution to 120 client companies;
Maintains recordkeeping of program administrative files and ensures the confidentiality of said information;
Utilizes all common office equipment, including, but not limited to, computer, copy machine and fax machine;
Receives, opens and distributes daily mail, including responding to routine correspondence and requests;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse background;
Performs other tasks/responsibilities as required to support the business operations.

Education And Experience Requirements

High School Diploma or GED required;
3 – 5 of demonstrated work experience in an administrative assistant or related position and progressive responsibility;
1 – 2 years of training or certificate in Secretarial Science or business school is required;
Attends annual Conflict of Interest training.

Knowledge/Skills/Abilities

Excellent customer service skills especially with an EAP and/or behavioral health client population;
Ability to operate standard office equipment, including but not limited to, computers, typewriters, copiers, calculators, and fax machine;
Demonstrated experience being able to type a minimum of 40 w.p.m.;
Good organizational and problem-solving skills;
Demonstrated knowledge of office administration, planning and records management;
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
Desk-top publishing skills using Publisher and Word;
Strong written and verbal communication skills required.

Compensation details: 24-25 Hourly Wage

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Advanced Behavioral Health, Inc.

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Administrative Assistant