For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. As part of Natura &Co, we are proud to be working on the Commitment to Life mission, a 10-year plan to achieve net-zero carbon emissions, protect the Amazon, defend human rights, and embrace circularity and regeneration. We are committed to building a more sustainable and inclusive society.

Role purpose

The role of Employee Experience Coordinator is to lead and support Aesop’s efforts to create and provide a welcoming and memorable experience for all new starters and support a meaningful employee experience. Provide an efficient, streamlined, and highly professional office environment with an excellent level of customer service both internally and externally, to ensure the Office operates effectively and efficiently and is positioned to cater for ongoing growth. This is achieved by partnering with HR and Recruitment team, Hiring Managers and other key internal stakeholders in developing and executing a comprehensive and effective onboarding processes to ensure an impactful new starter experience. As a critically important and visible role, the Employee Experience Coordinator will have frequent interactions with all team members based in our main office in New York along with our regional offices in LA and Toronto, including internal and external employees and guests.

They will work to align, research, develop, and execute process improvements for the onboarding process. The Employee Experience Coordinator will exercise independent judgment and discretion about matters of significance within HR and is responsible for resolving complex administrative procedural problems using a high level of independent judgment.

Role responsibilities include, but not limited to –

Employee Events and Communication

Creates and manages Employee Experience annual calendar for monthly events, moments and experiences tied to key initiatives and cultural moments (i.e. International Women’s Day, Wellness Week), playing a key role in coordinating Volunteer events and opportunities across the region
Coordinator of employee communications including the weekly internal newsletter, business, retail and training meetings and events such as social gatherings and Town Halls, working in close partnership with Global Communications partners and Regional leadership.
Keep the yearly calendar updated and to provide itineraries for international guest visits where necessary. Maintain details of staff birthdays, purchase and arrange delivery of gifts for special events.
Develop communication tools to recognise and announce significant events and milestones within the business such as store openings, new subsidiaries and the launch of new products and work with ED to announce new starters.

Onboarding

Assist in the induction and training of new staff in office protocols and ensuring such protocols are maintained in the office.
Liaise and guide the Hiring Managers through onboarding requirements to ensure that each new joiner has a thorough induction plan in place which is shared prior to them joining Aesop and all necessary equipment and tools for their first day
Welcomes new hires on their first day in the office, prepares welcome gift, office tour, coordinating and leading new-starter Interpreter Sessions
Partner with HRBP to develop a robust Onboarding program including ensuring all New Starters spend time in Aesop’s retail spaces as part of their first 90 days. Ensures new starters are booked in and attend Retail Product training as part of their onboarding and distributes Welcome Culture Pack prior to new starter joining
Use a continuous improvement mindset, creates metrics, and identifies and implements opportunities to improve the onboarding and overall employee experience aligned to Aesop’s style and approach

Office Management and Culture

Ensure office opening and closing procedures are undertaken each day and that the general Aesop nature of the offices is maintained.
Office maintenance – ensure all physical aspects of the office are appropriately maintained, repaired and upgraded where applicable. Ensuring OH&S and Security standards are met in the UK office including the preservation of the building and staff’s, visitor’s security, health and safety needs.
Implementation and maintenance of office procedures and policies to ensure the office runs smoothly, efficiently, and professionally including sourcing of office materials and suppliers, postage and couriers, maintaining hardcopy and electronic filing and managing the reception functions.
Development and maintenance of rigorous processes which reliably store company intellectual property and confidential or sensitive material in a manner which adds value to the company including developing an understanding of the requirements of various departments including Marketing, Logistics, Finance, HR and IT.
Coordinate suppliers to the office (cleaner, security, stationary, kitchen and bathroom supplies, couriers, catering, etc.) and management of stock levels for kitchen, bathroom and general office stationary and needs such as post supplies;
Ensure the reception is covered during the hours of 8:30-5:30 Monday- Friday and greeting, recording and hosting visitors and deliveries.
Responsible for ongoing maintenance of meeting rooms to required standards, space experience (music, amenities) and general space tidiness

This is a full time position working on-site Monday to Friday.

What We Are Looking For

Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
Commitment to fostering an inclusive and psychologically safe work environment
Strong written and communication skills with proven experience in the compilation and implementation of office procedures and policies.
Demonstrated ability to implement new policies with leadership qualities which transition positive change amongst colleagues.
Positive attitude, personable and great at building strong relationships.
Excellent knowledge of Microsoft office tools Word, Excel and PowerPoint to effectively task manage and support the teams.
Highly practical problem solving with ability to work tasks and projects to completion within set timeframes.
Confident in proactively presenting and escalating ideas, improvements and problems to in a manner which ensure continuous improvement.
Minimum 2-3 years’ experience working in a similar employee experience/HR role
Previous experience in Retail, Hospitality or related Customer Experience facing role
Previous experience managing events, employee experience moments and budgeting.
Ability to multi-task, be responsive, and take action on office matters.
Creative mindset and ability to spearhead independent projects.
Ability to think strategically and be efficient in all matter of employee engagement and office management.

What’s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

Competitive medical, dental and vision insurance with fully company paid options
401k savings with company match
Up to 12 weeks of fully paid parental leave
Starting with 20 days of vacation and personal leave with annual tenure increases
6 free coaching and 6 free therapy sessions for employees and up to three family members per year
Generous product discount allowance and bi-annual complimentary product allocation
Paid volunteering allowance for all employees
Bonus opportunity based on personal, and business, performance
Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

The annual base salary range is $65,000-70,000, plus company benefits, bonus and annual merit review eligibility. Actual salaries will be based off years of experience, skills, competencies qualifications.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Aesop

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