TITLE: Document Management Specialist

DEPARTMENT: Information Systems

LOCATION: Fargo, ND (On Site)

POSITION OBJECTIVE: Position is responsible for print, mail, and document management activities for the organization, and ensure they are printed, distributed, scanned, and filed appropriately. Provide the highest quality product and technical support for end users. This is an on-site position.

REPORTS TO: Document Management Supervisor

DUTIES and RESPONSIBILITIES:

Print, mail, scan, assemble, and manage multiple machines and productions jobs with the ability to re-prioritize in a dynamic
Communicates with the Document Management Supervisor to ensure appropriate levels of inventory and/or supplies are maintained.
Request service calls/tickets for all production machines.
Ensure quality and timeliness of all production jobs including crop insurance documents, daily policy, check creation, newsletter print/mail, brochures, magazines, educational material, reference manuals, and any other such documents, as
Works with Information System Staff to test and monitor print output to ensure the highest quality product is delivered for our customers.
Coordinate requests for special print projects.
Maintain secure environments for all Personally Identifiable Information (PII) that is involved in document management.
Other duties as assigned.

RELATIONSHIPS: Works daily with other members of the Document Management Team. Works regularly with Information System staff to test and monitor print output and ensure the highest quality product is delivered for our customers. Works with AFBIS customers and other staff as needed. Participate as an employee and representative of AFBIS, Inc. in a professional and courteous manner.

EDUCATION OR TRAINING REQUIRED: Associate degree or two years' experience with document management activities.

EXPERIENCE AND SKILLS REQUIRED: Must be self-directed and have the ability to manage multiple tasks simultaneously. Able to research and identify requirements for complex projects and effectively complete assignments under deadline pressure. Ability to respond to problem issues submitted by customers or regulatory agencies. Must have excellent verbal and written communication skills.

PREFERRED EDUCATION/EXPERIENCE/TRAINING/SKILLS: Crop Insurance knowledge is beneficial.

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS: Position requires extended periods of standing and/or sitting at a computer workstation and/or operating print, mail and scanning equipment. Must be able to lift supplies up to 50 lbs.

American Farm Bureau Insurance Services, Inc. - AFBIS, Inc.

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Document Management Specialist