About the Role

The Senior Manager of Membership is a strategic leadership role responsible for driving AIHA’s membership growth, engagement, and retention initiatives. Reporting to the Director of Membership & Technology, this position oversees the development and execution of membership strategies, marketing campaigns, and member experience programs. The role ensures alignment with AIHA’s mission to advance occupational and environmental health and safety (OEHS) by fostering a strong, engaged professional community. Additionally, the Senior Manager supervises 1–2 team members and collaborates across departments to deliver exceptional value to members.

Essential Duties and Responsibilities

Strategic Leadership

· Design and implement membership recruitment and retention strategies.

· Develop and execute member pipeline strategy to attract and retain members.

Content & Marketing

· Oversee newsletter content and strategy, ensuring timely and relevant communication.

· Manage renewal content and strategy to optimize member retention.

· Lead marketing campaigns and strategy to support membership growth and engagement.

Member Experience

· Oversee onboarding, renewal processes, and member communications.

· Monitor feedback and resolve pain points to enhance satisfaction.

Cross-Functional Collaboration

· Partner with marketing, technology, and volunteer teams to improve engagement.

Data & Reporting

· Analyze membership trends and prepare reports for leadership decision-making.

Supervisory Responsibilities

· Maintain a first-class staff team in coordination with supervisor, which may include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

· Carries out supervisory responsibilities in accordance with the organization’s policies and all applicable laws

· Supervise 1-2 team members, providing leadership and guidance.

· Guide the development of direct reports through action-oriented support, personalized development and cross-functional projects, delegating tasks and responsibilities to help staff achieve objections

Financial Responsibilities

· In Coordination with the director develop and execute entrepreneurial and innovative approaches to Membership department to ensure financial success

· Work with director to execute, monitor, and oversee performance on relevant contracts to ensure compliance

· Work with Finance Department to ensure proper invoicing and crediting

If interested, apply via the link, https://theapplicantmanager.com/careers?co=ah

American Industrial Hygiene Association (AIHA)

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Senior Manager of Membership