Join our passionate community brought together by our love for great beer, cider, craft cocktails, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, evolving, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight-knit crew, we’d love to raise a glass with you.

Who We Are & What We Offer

Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

Competitive Compensation
Exceptional Health Benefits
No Waiting Period to Enroll
Paid Family Leave
Flexible Schedules & Generous Paid Time Off
Ample Product Discounts
Opportunities for Growth Across 5 Successful Brands

What We Do

Behind every great craft beverage is a dedicated team working tirelessly behind the scenes. Our corporate team handles everything from finance and human resources to marketing and sales, freeing our brewers and cidermakers to focus on what they do best — crafting innovative, high-quality beverages that stand out in the market. With a deep passion for the craft beverage industry and proven expertise, our support team ensures smooth operations and strategic growth, helping us deliver exceptional products to craft enthusiasts everywhere.

Office Manager | Charlotte, NC

What You'll Do

The Office Manager will be responsible for various administrative duties for the DTC Support Team as well as the ABV Charlotte Office. The Office Manager’s role will have a focus on supporting technical projects, ensuring a high level of organization while facilitating a pleasant work environment. The Office Manager should exude a positive customer service attitude while maintaining effective communication.

Reports to: Director, DTC Operations

DTC Support

DTC Support Software Management: including user enrollment, site updates, user permission settings, other actions as needed for SharePoint, ScheduleFly, Tripleseat, Untappd, Approve for Good, eCommerce B2B/B2C, Kevin’s Worldwide, and others
New Manager/DTC Support Technology Support; system setups, computer setup, general new user support
Merchandise eCommerce Support; including item stock management, descriptors and tags, sale management, site organization, seasonal planning, etc.
Assist in maintenance of Master Merchandise Catalogue and New Item Builds
Manage Merchandise Shop and Donation email inboxes; respond to messages as needed and escalate accordingly
Oversight of Donation Software (Approve for Good); update offerings quarterly, monitor budgeting, send monthly reporting
Perform general administrative tasks to include scheduling meetings, organizing and distributing newsletter, etc.
Organization and disbursement of monthly ServSafe, Cicerone, and Certified Cider Guide completion tracking
Special projects and other duties related to DTC support as assigned

Office Management

Maintain a high level of confidentiality while processing mail, communications, and filling
Lead Charlotte Brew Crew; with a focus on employee engagement, community service efforts, and budget management
Oversee office and kitchen supply inventory and ensure cleanliness and organization of the employee breakroom and office space
Coordinate with property manager/contractors for general office repairs and to maintain the office condition
Manage the Charlotte office FedEx account, maintain shipping supplies, and assist employees as needed
Coordinate and greet visitors, vendors, and customers – direct to correct personnel
Manage corporate distribution lists and organizational information, supporting timely internal communications.
Provide coordination support for company-wide annual events, key meetings, and executive calendars
Administer employee access to company platforms and corporate cards, including user support
Provide administrative and operational support to the C-suite, including tasks and projects as assigned
Special projects and other duties related to administrative support as assigned

Who We're Looking For

College degree and 2+ years’ office manager experience
Strong computer skills and internet research capability, advanced proficiency in Word, Excel & Power Point
Strong attention to detail, and highly organized
Fast learner with experience and passion for learning new/different technology systems
Proven ability to remain flexible and manage several tasks simultaneously
Robust verbal and written communication skills
Confident, self-driven personality with a proactive mindset for resolving issues and finding solutions
Experience with Compeat, Toast and Paytronix is highly preferred
Passion for craft beer, cider, and spirits is desired

Disclaimer

This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties

Artisanal Brewing Ventures is an Equal Opportunity Employer.

Artisanal Brewing Ventures

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Office Manager | Charlotte, NC