Company Overview

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build to our outreach operations, is in service of this one central vision.

Who We Are

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

Manager, Government & Veteran Programs

Position Summary

We are seeking a highly organized, goal-oriented Manager, Government & Veteran Programs to join our growing organization that helps health plan members live their healthiest lives.

In this role, you will support the VP of Government & Military Relations in executing strategies that advance business goals and strengthen BeneLynk’s position as a trusted partner in government program advocacy. You will assist in building and maintaining relationships with government and military stakeholders, including the U.S. Department of Veterans Affairs, Veteran Service Organizations (VSOs), state Departments of Military Affairs, and other federal, state, and local entities. The role also requires maintaining awareness of local, regional, and national policies and legislation affecting healthcare and managed care, while advising internal teams on how regulatory and policy developments may impact BeneLynk’s programs and services.

Working cross-functionally with Product, Technology, Operations, and Compliance teams, you will contribute to the development of internal policies, operational guidance, and program frameworks that align government requirements with BeneLynk’s advocacy platform. This includes supporting initiatives that integrate policy expertise, outreach operations, and technology solutions to identify and enroll eligible populations into government benefit programs, including Veteran-related services such as VA-funded home care, Veteran-Directed Care (VDC), and other programs designed to support aging-in-place and in-home care.

This role will also contribute to expanding BeneLynk’s ability to help Veterans and other eligible individuals access critical benefits that support independent living and in-home care. Additionally, the position will assist in building methodical processes that enable BeneLynk to effectively navigate government agency systems and maintain continuity across regulatory environments.

While the role includes operational responsibilities such as managing policies, procedures, surveys, questionnaires, and compliance-related screenings, it also provides opportunities to contribute strategically as BeneLynk continues to grow its Veteran-focused programs and government partnerships. At BeneLynk, we believe everyone is firmly on the front line doing what needs to be done to establish the company as the nation’s premier provider of government program advocacy services.

KEY RESPONSIBILITIES (Enhanced + Streamlined + FI/FMS‑Specific)

Lead and support the resolution of complex regulatory, operational, and policy issues impacting clients, including those involving Veteran‑Directed Care (VDC), Fiscal Intermediary (FI)/Fiscal Management Services (FMS), and self‑directed care programs.
Maintain and deepen relationships with federal and state entities, including the U.S. Department of Veterans Affairs, Aging & Disability Network Agencies (ADNAs), Area Agencies on Aging (AAAs), the Centers for Medicare & Medicaid Services (CMS), branches of the U.S. military, Veteran Services Organizations (VSOs), and state Departments of Military Affairs
Conduct veteran‑related policy research and develop internal policies, SOPs, and operational guidance relating to self‑directed care models, employer‑authority requirements, participant‑directed budgets, and FI/FMS compliance standards.
Monitor federal and state legislation and regulatory changes impacting Veterans, Medicare/Medicaid, VDC, and self‑directed programs, translating requirements into operational policy updates.
Provide analysis, interpretation, and technical support to internal teams regarding Veteran‑related regulations, FI/FMS protocols, and any proposed changes to policy or procedures.
Support VP of GMR in advocating for policy changes at the state and federal level, including modernization of self‑direction frameworks and expansion of Veteran‑centered care options.
Provide guidance and technical support through collaborative and cross‑functional efforts with internal outreach, Training, Client Services Teams, Finance, HR, Sales, Product, Technology, Compliance, and Operations to ensure alignment between government requirements, FI/FMS service delivery models, and BeneLynk strategy.
Manage and execute GMR policies, procedures, and required assessments (periodic surveys, questionnaires, internal screenings), ensuring alignment with Veteran FMS program requirements.
Document and regularly update state-specific policies, procedures, and legislation impacting program implementation and compliance.
Ensure corporate initiatives and new program launches—including those related to VDC and self‑direction—are implemented to achieve optimal impact.
Advise senior management in long‑range planning for programs connected to government relations, Veteran services, FI/FMS operations, and federal partnership expansion.
Provide technical direction to internal leadership and managers on matters involving Veteran program compliance, self‑direction protocols, and government engagement.
Oversee and delegate logistics for GMR-related travel, meeting coordination, and documentation in support of the Vice President’s strategic government engagement agenda.
Develop and deploy government relations strategies that elevate the company’s differentiation in Veteran-centered care, self‑directed service administration, and FI/FMS innovation.
Expand the organization’s network of senior government, military, and Veteran‑service stakeholders to support business growth and mission alignment.
Maintain ongoing liaison with stakeholder groups including VAMCs, Veterans Service Organizations (VSOs), ADNA/AAA partners, and governmental oversight bodies.
Analyze internal and external data to identify trends affecting Veteran clients, Medicare/Medicaid beneficiaries, self‑directed participants, or company revenue; propose and implement process improvements.
Perform other senior‑level duties as assigned to support government relations, Veteran program strategy, and FI/FMS program development.

QUALIFICATIONS (Enhanced + FI/FMS + Veteran Focus)

Strong preference for Veterans and Military Spouses.
Bachelor’s degree OR equivalent combination of education and experience demonstrating capability to fulfill full scope of responsibilities.
Proven administrative background with experience designing, implementing, and managing policies, procedures, and compliance frameworks, ideally within healthcare, government programs, or FI/FMS.
5+ years of experience in government affairs, public policy, Veteran‑serving organizations, VA programs, or federal/state healthcare programs; experience with Veteran‑Directed Care (VDC), FI/FMS, or self‑directed support models strongly preferred.
Demonstrated ability to build effective relationships with government and military officials, VAMCs, VSOs, AAAs/ADNAs, and other Veteran‑centric or government‑regulated partners.
Experience with or knowledge of self‑directed care models, including participant‑directed budgets, employer‑authority employment models, and FI/FMS regulatory expectations.
Ability to interpret, operationalize, and communicate complex regulatory and policy requirements, especially those affecting Veterans, Medicare/Medicaid, self‑direction, and healthcare service delivery.
Skilled at setting priorities, managing multiple concurrent issues, and meeting deadlines in a fast‑paced, highly regulated environment.
Strong analytical, strategic thinking, and problem‑solving capabilities, with the ability to translate policy shifts into actionable internal guidance.
Excellent written and verbal communication skills with the ability to prepare policy briefs, regulatory summaries, and executive‑level recommendations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.
Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted.

WORK ENVIRONMENT

Remote

50% of travel may be required

POSITION TYPE/ EXPECTED HOURS OF WORK

Full-time

HOURS

Exempt (TBD by Hiring Manager)

SALARY

Based on Experience

Employee Benefits

We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits:

Monthly Bonus Incentives
Medical, Dental, Vision and Employee Assistant Program Benefits
401K Match
15 Paid Days Annually
Excellent Growth & Advancement Opportunities

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

Monthly Company Town Hall Events:
- We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!

Monthly Internal Mental Health Newsletters:
- Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.

Monthly Streaming Services Perk:
- Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.

Tickets at Work Perk:
- Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!

Monthly Lunch & Learn Events:
- Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!

Monthly Bene-Verse Events:
- We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!

EEO STATEMENT

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.

It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

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Manager, Government & Veteran Programs