Job Details

Job Location: Blackberry Mountain - Walland, TN

Position Type: Full Time

Salary Range: $15.00 Hourly

Travel Percentage: None

Job Shift: Any

Description And Qualifications

The Retail Sales Associate focuses on creating an outstanding customer experience by creating a positive, inviting, and fun environment for the client. This includes developing enthusiastic and knowledgeable sales professionals that understand the client, product presentation, and shop standards. The role requires a creative, guest-centric approach coupled with an acute business acumen.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Strong focus on driving sales and delivering refined customer service
Develop strategies and plans to achieve sales results through superior customer service and store events
Maintains up-to-date product knowledge, shop standards, policy and procedure updates, and upcoming promotions and events
Ensure a consistent, quality experience for customers
Ability to create custom gift assortments to accommodate guest needs
Resolve customer issues with outstanding service and diplomatic skills
Apply strategic thinking and personal ownership to foster guest and homeowner relations
Review product selling, identify replenishment needs, and maintain product assortment
Work with buyer and marketing to determine website, newsletter, and e-marketing of product
Maintain open lines of communication with the team and Director and participate in weekly Shop meetings
Consistently implement the company visual presentation and merchandising standards
Be able to work unsupervised in absence of manager or supervisor: take ownership of shop and merchandise, stay on task, take initiative to see what needs to be done in the shop or in storage areas
Assist with monthly inventory of shops, storage areas, and satellite retail locations
Provide product feedback and suggestions to buyer based on guest wants, needs, and suggestions
Maintains merchandise and shop including restocking, receiving, shipping, and organizing
Assist with guests needs throughout the Hub facilities

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

EDUCATION And/or EXPERIENCE

High school diploma or equivalent
Minimum of 1-2 years experience in customer service or retail

Computer Skills

Must be capable of learning new computer software programs quickly
Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook

Language Skills

Must have excellent verbal and written communication skills
Must be able to effectively communicate with guests, team members, and managers

Mathematical Skills

Basic math skills

REASONING ABILITY

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

PHYSICAL DEMANDS

Must be able to lift up to 50lbs
Must be able to stand for long periods of time
Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

5,200 acres of Blackberry Mountain property

About Blackberry

Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.

Blackberry Mountain provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Mountain earn its pedigree as one of the most celebrated small luxury resorts in the world.

For immediate application and interview, please feel free to stop by our Staffing and Support Office located at 108 W. Church Ave. Maryville, TN 37801 between the hours of 9am and 4pm, Monday- Friday. Please bring your resume or your employment history.

Blackberry Mountain is an Equal Opportunity Employer.

Blackberry Farm

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