Bojangles’ is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from its Southern recipes. Founded in 1977 in Charlotte, N.C., Bojangles’ serves menu items such as delicious, famous chicken, made-from-scratch buttermilk biscuits, flavorful fixin’s and Legendary Iced Tea®. For more information, visit www.bojangles.com.

Job Summary

The Internal Communications Associate will help develop, deliver and measure the effectiveness of internal communications to ensure Bojangles’ employees are informed and engaged. You will manage multiple priorities with attention to accuracy and detail as you plan and implement projects that are part of Bojangles’ internal communications strategy. As Internal Communications Associate, you will:

Create engaging content that drives employee understanding of key company initiatives, increases employee engagement and drives business results
Produce and manage content for internal channels, such as emails, e-newsletters, intranet, company meetings
Research internal communications tools to drive engagement
Support executive communications
Serve as a communications thought partner to People and Operations leaders
Ensure content developed for external stakeholders is shared appropriately and in a timely manner with employees

The ideal candidate is collaborative and a skilled writer who can produce compelling written internal communications and provide constructive feedback on executive and other communications, including emails, presentations, video and speeches. The person is passionate about people and constantly seeking out the most inspiring stories of employees and create innovative ways to communicate those to the company.

This role reports to the Sr. Director of Communications and will support the strategic business objectives of Bojangles and is in constant communication with the People and Operations teams to drive consistent and structured internal communications.

Requirements of the Job

List those job duties and responsibilities of your position that are most important and/or performed most frequently. Minor duties should be included under the Non-Essential Job Functions category below. Indicate the percentage of time typically dedicated to each task.

Job Duties

Develop internal communications plans, timely and informative messages and presentations in support of key company initiatives, milestones and new offerings that will impact People leaders and employees throughout the entire Bojangles system
Drive innovative communications tactics and plan, edit and write content to increase employee awareness and engagement, using a variety of channels (e.g. intranet, newsletter, email, video, digital signage, etc.)
Support all-employee meetings and other department-led events to inform employees about key initiatives and progress toward business strategies and goals
Contribute to tracking and measurement of internal communications efforts with tools like focus groups, surveys, channel metrics, etc. to evaluate success and optimize for better results, including employment engagement
Establish strong internal partnerships across Bojangles’ departments and functions in support of aligned internal communications
Collaborate with IT, Insights team and key vendors to maintain internal email database and distribution lists as well as key internal communications tools (Webex, Teams, email templates, intranet, etc.) for maximum reach
Continually evaluate and stay on top of trends, new methods and tools to improve internal communications processes and activity to better support business objectives
Work closely with the Sr. Director of Communications to support the internal communication response to crisis situations which affect organizational perception and reputation.

Work Experience and Requirements

Bachelor’s degree in Journalism, Communications, Marketing and/or related area of study
3 years of experience in an internal communications role
The agility to thrive in a changing environment, juggling competing tasks with exceptional organization
Strong empathy: the ability to listen carefully, be sensitive to different audience perspectives and different ways people take in information and be inclusive in all communications
Understanding of internal communications best practices, including message development, channel strategy and tactical deployment
Excellent writing, editing, proofreading and presentation skills

· Excellent organizational skills and attention to detail

A collaborative and team-oriented approach to integrated communications and marketing
Self-driven and motivated with the ability to be proactive and creative
Professional executive presence and confidence to collaborate with colleagues at all levels of the business.
Strong proficiency with MS Office applications including Word, Excel, PowerPoint, SharePoint, etc.
Experience developing executive communications
Familiarity with virtual meeting platforms (Zoom, Teams, Webex, etc.)
Knowledge of accepted style guides

Bojangles' Restaurants, Inc.

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Internal Communications Associate