ESSENTIAL JOB FUNCTIONS
The General Manager is responsible for overseeing the day-to-day operations, marketing, and administrative functions of the Boulder Chorale and serves as a link to the broader community. This individual supports the mission and strategic vision of the Chorale by ensuring the needs of the organization are met in a timely manner. This strategic, mission critical position ensures effective operations of the Chorale. The General Manager serves as a senior staff member of the Boulder Chorale and reports to the Board of Directors.

AREAS OF RESPONSIBILITY:
Leadership
● Serves as the face of the organization to the members, families, students and the broader community. Has a visible role at all performances, interacting with audience members, volunteers, donors, members and students.
● Acts as the liaison with facility partners and other community organizations.
● Works closely with the Artistic Directors to determine the needs of the Boulder Chorale.
● Plays a critical role with the board of directors to inform and update them on organizational needs, successes, and challenges.

Office and Operations Management
● Manages the office to ensure effective telephone, mail and email communications both internally and externally.
● Responds to calls, mail, and email and directs to appropriate parties.
● Maintains office equipment and supplies, including scheduling work of technicians and repairs as needed.
● Creates and maintains schedules of meetings, rehearsals, and performances and ensures that space at current rehearsal and office location is reserved.
● Creates and manages corresponding season calendars for board, staff, and all choirs within the Boulder Chorale.
● Manages donor database and acknowledgement processes for all contributions.
● Manages all organizational logins, passwords, and office files.

Membership Management
● Oversees and provides audition schedules, communications, and processes for all choirs within the Boulder Chorale.
● Manages registration procedures for all choirs within the Boulder Chorale, including creating registration forms, rosters, and mailing lists for each choir, overseeing the collection of tuition/dues by Registrars, and approving all financial aid requests for members/families.
● Creates regular announcements and other communications to keep members, parents, students, and donors informed of essential Chorale activities and information.

Concert and Volunteer Management
● Works with Music Librarian on purchase of music for all choirs. Oversees music distribution for BCC; files quarterly ASCAP and BMI reports.
● Produces concert week schedules for staff, volunteers, choir members, and families.
● Creates programs, inserts and printing for all concerts.
● Attends all concerts and manages box office sales and tracks ticket sales.
● Works with Marketing Chair to create the online ticketing system, and with Membership/Volunteer Chair to coordinate work of volunteers for sales and ushering responsibilities at concerts.
● Works with Membership/Volunteer Coordinator for adult volunteer management. Handles all volunteer management for children, including volunteer signups for ongoing duties and for various events, concerts, and other activities. Gathers, organizes, educates and supervises all volunteers.

Marketing, Graphics and Communication
● Generates all social media posts, monitors activity, and responds to comments.
● Manages all website updates.
● Curates content, creates, and distributes monthly Chorale Connections newsletter.
● Creates and distributes promotional e-blasts, press releases, and member recruitment materials.
● Responsible for all season graphic materials including ads, season brochure and/or concert postcards and event invitations, either as designer or as supervisor for outsourced graphic designer.
● Prepares materials and forms for distribution as requested by artistic staff or board, including member, family, or audience surveys and corporate sponsorship materials.

Staff and Board Support
● Facilitates artistic staff meetings and ensures effective communication between staff and board.
● Communicates regularly with staff and board to ensure the smooth and efficient operation of all aspects of the organization’s programs, administration, mission, vision, and values.

SUCCESS FACTORS:
● A passion for our mission to enrich and inspire a broad community through music.
● Strong administrative, organization, and project management skills.
● Demonstrated ability to multi-task, work independently, and meet deadlines.
● Strong attention to detail
● Commitment to providing outstanding customer service.
● Outstanding oral and written communication skills and the ability to work as a member of a team.
● Experience with and/or willingness to learn the use of graphic design tools and software, social media platforms, ticketing platforms, email marketing tools, and website update tools.
● Comfortable with data systems and/or learning new systems.
● High School diploma, college degree preferred. 5 years of office management. Marketing experience helpful.

ADMINISTRATIVE ASSISTANT;
A new position has been designated by the board for a 10-15 hours per week administrative assistant. The General Manager will determine the needs and skill sets required and hire the new employee.

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General Manager