The Lifestyle Director may be responsible for working with various committees to support the development and implementation of fun-filled, lifestyle enriching events and programs. These events and programming are designed to contribute to resident-HOA relations through social and community involvement, participatory and spectator events, creative and educational coursework, lecture series, travel clubs, book reviews, fitness classes, etc. This individual will build and foster professional relationships with members and residents to assist in custom-designing programs to encourage resident participation. The Lifestyle Director will support management with a variety of administrative initiatives and special projects as assigned. The position requires the exercise of discretion and independent judgment. Strong organizational, marketing, special event planning, customer service, and supervisory skills are required with effective interpersonal, writing and oral communication abilities.

A successful Lifestyle Director develops strong relationships with homeowners and builders in order to coordinate a Lifestyle Program that aligns with the developer Board of Directors vision. This person will coordinate vendors, volunteers, and will develop strategic partnerships with local businesses to support in the planning, execution, and hosting of events, classes, activities, clubs, and committees. They will help to manage all communication on behalf of the community association and create and distribute promotion and marketing material for events, builders, etc. There will be administrative support, customer service, community education, and other general office duties. The ideal Lifestyle Director is charismatic, engaging, and able to resolve conflict.

Ultimately, the Lifestyle Director will curate the culture of the community and create opportunities for homeowners to have shared experiences; for them to learn, laugh, and to raise their kids together.

Responsible for working with appropriate committees (i.e. Social, Sports, Pool, etc., where applicable), builders, and volunteers to support all aspects of event planning including, but not limited to, the development, implementation and marketing of lifestyle events for the community, all social programs and activities, mailings, managing rsvp’s, negotiation and contracting caterers/ vendors, as well as facilitating the set-up and tear-down of each event.
Greets employees, guests, and visitors.
Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.
Maintains an ongoing Community Book of Events to include, but not limited to, planning sheets, budget, vendors, expenditures, follow up notes for future planning, etc. for HOA.
Coordination of lifestyle initiatives including a minimum of 4 large community events per year and 6-10 activities per month for HOA.
Create and execute all catering processes including contracts, bids, budgets, service staff scheduling and quality service initiatives.
Keep accurate records of expenditure for each event and submit all receipts in a timely and organized manner. Meet twice per month to review.
Collaborate with city for city and park permits for required permits.
Works with appropriate committee(s), builders, hired staff, and volunteers to manage the set up and tear down of all events. Maintains order and flow during each event. Mediate any issues as they may arise. Ensure work site and event safety.
Plan, promote and participate in annual calendar of activities, classes, clubs and ongoing programs that meet the interests of the community residents. Develop and maintain a master calendar for the community’s events.
Updates the Community Boards around the community on a monthly basis.
Conduct competitive marketing studies and develop plans to attract additional events and revenues, work with Administrative/Marketing Coordinator to utilize all marketing resources (i.e. community newsletter, E-news, and social media programming).
Build partnerships with local businesses and organizations to provide opportunities to engage in various community service projects and activities in the local area, including the development of sponsorships.
Create invitations, announcements, and postings to market community programs and promote participation.
Develop and maintain on-site marketing materials, marketing signage, Intranet communications and updates, as well as proofing all promotions and written communications.
Develops and maintains an effective ongoing homeowner relations plan, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests as measured by formal and informal feedback and surveys.
Recruit and organize resident volunteers. Attend all social and events committee meetings and events; provide leadership to social and events committees, give professional event planning advice to committees on their event plans.
Recognize committee members and volunteers and show appreciation formally and informally.
Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.
Responds to phone calls and correspondence within 24 hours.
Serve as local information resource and reference for homeowners.
Displays exceptional ability to analyze and deal with a variety of situations.
Prepares balanced petty cash transactions and sends weekly report to accounting for the lifestyle events as needed.
Uploads any and all invoices, receipts, check requests as appropriate.
Establishes folders for each committee with copies of any and all appropriate documentation pertaining to events.
Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests.
Consistently and genuinely demonstrates FirstServices’ values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.
Assists management team in preparation for community meetings and weekly newsletter preparation
Cleans kitchens, break areas, and supplies as needed.
Plans and attends community events as needed.
Follows safety procedures and maintains a safe work environment.
Ability to work flexible hours to include some nights and weekends.
Performs other job-related duties as directed.
Regular and predictable attendance.

Qualifications

Education/Training:
College degree preferred, but not required. High School Diploma or equivalency required.
Experience/Knowledge:
The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning or adjacent industry. Excellent communication skills, including verbal, written and platform speaking are a requirement. Ability to interact and build relationships with adults of all ages. Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience a plus. Must be friendly, courteous, service-oriented, and enjoy working with a variety of people. Must possess strong organization skills with the ability to effectively manage multiple and competing priorities. Must be able to work independently with minimal supervision. Solid time management skills required. Highly organized and possesses excellent communication skills, including verbal, written and platform speaking. Minimum 5 years’ experience in program development including assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs.
Computer literacy:
Working knowledge of Microsoft Office applications required. Applicant must have working knowledge of how to operate Constant Contact, SquareSpace and Canva.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $65,000 - $80,000 / year

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Brookside at Fields Residential Association, Inc.

New Jobs

Lifestyle Manager