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Major Duties

Under the supervision of the Director of Marketing & Communications, the Membership Specialist develops and administers The Soraya's membership program, executes acquisition and renewal campaigns, coordinates member communications and benefits, tracks revenue performance, maintains CRM records, and collaborates with internal partners to strengthen engagement, increase membership revenue, and enhance the patron experience.

Oversees The Soraya’s membership program, including developing levels and benefits, strategizing promotions and appeals to bring in new members, and stewarding current members, frequently communicating with them to address needs and concerns. Is responsible for maintaining relationships with these members and acts as primary customer service liaison. Prioritizes renewing members on an ongoing basis.
Responsible for meeting revenue goals as set by Director of Marketing for the membership program. Solicits the most engaged patrons of The Soraya in order to both sign them up for membership but also increase their attendance at performances through ticket purchases. Tracks revenue against goals, regularly reporting to Director of Marketing revenue figures. Works with Director of Marketing to develop strategies to reach goals. Oversees financial transfer of membership purchases to the CSUN Foundation.
Frequently communicates with current, prospective, and lapsed members regarding various opportunities for active members. Collaborates with marketing staff in planning, creating, designing, and deploying communications in coordination with other Soraya communications. Includes but is not limited to seasonal Membership brochure, Membership webpages, Direct Mail, Email, social media, phone etc. Ensures all member information is updated regularly in The Soraya’s Customer Relationship Management (CRM) system.
Partners with Event Manager, Director of Development, and other staff in the fulfillment of member benefits, including but not limited to invitations to special events, backstage access, ticket requests, acknowledgement, etc. Collaborates with Artist / Programming team to design annual special events calendar.
Works with The Soraya and CSUN University Advancement data teams with prospective donors, including The Soraya’s ticket buyers and Alumni and assign them to appropriate campaigns. Works with The Soraya Database Administrator to ensure all Membership Data is up to date in various databases.
Performs other duties as assigned.
NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/q73gbxvaidxlle9gpwsv2cw0qnn7jab8

Qualifications

Equivalent to graduation from an accredited four-year college or university in a job-related field.
Equivalent to three (3) years of full-time, progressively responsible technical, analytical, or administrative experience.
Additional experience in job-related field may be substituted for up to two years of the required education, on a year for year basis.

Knowledge, Skills, & Abilities

Demonstrates strong relationship-building and customer service skills with diverse patrons and members.
Effectively plans, organizes, and executes membership acquisition and renewal campaigns.
Analyzes membership and revenue data to support strategic decision-making and goal attainment.
Communicates clearly and professionally through written, verbal, and digital communication channels.
Maintains accurate financial and CRM records with exceptional attention to detail.
Collaborates effectively with cross-functional teams while managing multiple priorities and deadlines.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
Classification: 1038 / AA/S / Grade 2
The anticipated HIRING RANGE is $5274 – $5597 per month, dependent on qualifications and experience. The salary range for this classification is: $5274 - $7684 per month.
HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
This is a Regular position with a one-year probationary period.
The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

Applications received through August 5, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
This position is sensitive as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

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Membership Specialist