Position Summary

The EAP Program Assistant provides clerical support to management and clinical staff, facilitates departmental communication and assists with daily operations of the program.

Qualifications

EDUCATIONAL REQUIREMENTS

None Specified

Certification & Licensure Requirements

None Specified

Experience Requirements

Two (2) General - Clerical

Skills And Knowledge

Proficiency with computer applications, specifically MS Word and Excel and other office machinery. Ability to plan, prioritize, and complete tasks. Willingness to display tact and diplomacy in providing customer service and demonstrate compassion and caring attitude.

Essential Functions

Performs general office administrative work such as filing, ordering supplies, keeping inventory, processing invoicesand distributing mail.
Provides productivity reports and other reports as requested by clinical supervisor.
Retrieves and handles voice messages left on back line in a timely manner.
Makes reminder phone calls to clientstwo days in advance of appointments and documents in Daybreak that the call was made.
Provides administrative, secretarial, and clerical support for department.
Serves as initial contact for the department by acknowledging and greeting customers, i.e. clients, visitors, co-workers and medical providers with respect, portraying a positive, professional image.
Completes preliminary intake of new clients in Daybreak, obtains consents when necessary and updates the Scheduler.
Updates clinical records by promptly scanning in required documents and correspondence.
Monitors EAP/affiliate contracts per policy. This includes maintaining updated contracts, credentialing information, developing reports forsupervisor, tracking payments from client companies, tracking affiliate invoices and number of visits, andentering client data obtained by affiliate.
Assists case manager with tracking and managing supervisory referrals.
Collaborates with Accounting department to track Accounts Receivable for external contracts and any monies received for EAP.
Assists with editing and distributing themonthly newsletter to client companies.
Provides usage data to Accounting for billing purposes.
Records and publishes minutes from monthly team meeting.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

Carle Health

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