Are you looking for a multi-faceted role where your communications leadership skills can shine? Do you thrive when your time is split between administrative projects and building relationships?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Manager, Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle, communication, and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMC’s core values.

What You’ll Accomplish

Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy
Support the interaction between a CCMC community and the residents we serve
Developing, implementing, and coordinating strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction
Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members
Work with vendors to develop partnerships and discounts to benefit communities
Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships
The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services

What We’re Looking For

Working experience of community associations in a large scale master-planned community
Bachelor’s degree in either recreation, hospitality, public relations, journalism, or related field
3+ years of experience in community programming.
3+ years of experience with community facilities/amenities.
3+ years of experience in communications, including newsletter publication, website administration, social media, etc.
2+ years as a CCMC employee
Experience in sales, marketing, public relations, and promotions
Strong experience in and understanding of community engagement
Exceptional verbal, and written communication skills, with the ability to create original and creative content
Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service
Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels
Possess a positive attitude and ability to navigate change, positively, quickly and efficiently
Demonstrate strong leadership, mentorship and motivational skills
Requires ability to travel when needed, at least one week out of the month
Physically able to perform and assist in the various roles and responsibilities
Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What We Offer

Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!

CCMC

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Manager, Resident Experience