The Charlotte Hornets are seeking a forward-thinking sales professional who possesses a proactive and strategic approach towards selling luxury rentals for Hornets games and Spectrum Center shows and events. The Manager of Luxury Rentals is responsible for producing revenue by developing and maintaining suite rentals and providing unparalleled service to those accounts to drive customer loyalty.

Essential Duties And Responsibilities

You will serve as primary contact for luxury rentals for Charlotte Hornets games and Spectrum Center arena shows
Meet sales goals as assigned
Reach minimum daily activity expectations (phone calls and appointments)
Develop and maintain a pipeline of potential future buyers through the database, new leads and existing contacts to bring in new sales
Responsible for communicating event notifications and updates in an efficient and timely manner
Coordinate additional ticket purchases for all events at Spectrum Center
Compile and track specific client trends and requests
Communicate with CRM to update the database relating to all client and prospect accounts
You will handle specific event operation responsibilities for clientele and VIP’s.
Communicate with our food & beverage partner to coordinate luxury customer requests leading up to and during events
Maintain event guest list upon request
Serve as liaison between internal and external departments to ensure all customer expectations are being met
Manage invoicing and collection process
Initiate proactive service programs including, but not limited to, monthly newsletter, upcoming event announcements, scoreboard announcements and game entertainment special requests
Respond to calls and emails from luxury rental clients in a professional and timely manner
Other duties as assigned by Manager

Required Skills, Experience And Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities:

Bachelor’s degree required
5 years’ experience in sales; sports and entertainment industry preferred
Previous experience in face to face and tele-marketing sales
Prior customer service experience
Presents self in professional manner and have ability to interact with all levels of organization
Able to multi-task under time constraints, meet deadlines and work within a dynamic, fast-paced industry/environment; must be very detail oriented
Must be enthusiastic, creative, and able to think both strategically and tactically
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
Ability to work independently and collaboratively and ability to multi-task and adapt to sudden changes in market
Available to work a variable schedule, including holidays, nights, weekends, and all Arena events
Flexibility to adapt to change in the work environment, manage challenging demands and handle frequent changes
Excellent ability to establish rapport with others and ability to build good interpersonal relationships.
Willingness and ability to provide proof of completed COVID-19 vaccination required

Additional Information

This is a full time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Charlotte Hornets

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Manager of Luxury Rentals