Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Job Description

The Market and Consumer Insight Manager will report to the Head of Research and Trends. In this role, they will work closely with commercial, partnership, product, innovation, CX and brand marketing stakeholders to uncover unique competitive insights into current customers and prospect customers that drive business outcomes.

When required, this role will also work closely with our research agencies for relevant projects.

This role will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).

We are looking for

quick learners, self-starters and strategic thinkers without hesitation for execution.
tech-savvy experimenters that are able to pick things up quickly with a keen eye and curiosity for know-how. Experimentation spirits in AI-assisted research workflows is a plus
leaders with strong business acumen, critical thinking and stakeholder management quotient will be highly considered

As a key member of our team, your responsibilities include:

Project excellence
- Discover and understand stakeholder research needs
- Formulate well thought out research plans
- Build clear, efficient but realistic project timelines and manage stakeholder expectations
- Manage vendor relationships if applicable
- Build business-relevant analysis plans
- Go beyond the obvious to investigate data from different lens and understand the deep underlying insights
- Write clear analytical storylines and build appropriate visualisations to bring the insights to life
- Present insights in a clear and engaging manner to stakeholders to inspire actions

Thought leadership
- Build syntheses of earnings from internal research and external sources
- Build and maintain best practices in brand, communication and experience measurement
- Contribute to the monthly Research and Trends newsletter
Methodology innovation
- Build proven AI-assisted research workflows
- Create new ways of thinking, doing and socializing insights for optimal business outcomes or impact

The Ideal Candidate Should Possess The Following

5-7 years of experience in brand consultancy, consumer insight or market research either on the agency or client side

Must Have

Curious and passionate about learning and innovation
Curious and passionate about the future of AI in research and insights (where it works, where it needs humans-in-the-loop and where it stays out)
Able to work with stakeholders from manager level and up
Able to prioritize and manage projects well
Comfortable working across both quantitative and qualitative research disciplines
Intermediate knowledge of statistics
Advanced knowledge of at least 2 disciplines
- brand and communication tracking and creative development
- branding and advertising
- customer experience research and management
- product management and innovation
- market entry
Ability to think both strategically and tactically with strong attention to detail
Able to operate independently but seek guidance when appropriate
Mastery of self discipline and driving discipline within the organization
Acts with integrity and respects others
Humble and actively looks to know and learn more
Being Bold and dares to innovate
Passion for the company mission of giving power back to customers

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

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Market and Consumer Insight Manager