Description

Airport Digital Communications Specialist

Examples of Duties

Under administrative direction, is responsible for planning and adminstering a specific project or program for a City department. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project or program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.

Minimum Qualifications

Bachelor's Degree from an accredited four-year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. Two (2) years of any equivalent combination of education, training and experience in program administration required. Must be able to lift and carry thirty (30) pounds. Valid State of Ohio Driver's License required.

Supplemental Information

Additional Requirements

Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.
Must be able to pass a pre-employment physical and drug test.
Must be proficient in the Microsoft Office Suite, particularly Excel and PowerPoint.
Availability for on-call support and occasional after-hours work for critical system maintenance.

Digital Communications Specialist Preferred Qualifications:

Bachelor’s degree from an accredited four-year college or university in Communications, Journalism, Public Relations, Marketing, Digital Media or a closely related field.
Two years of progressively responsible professional experience in digital communications, content development, photography, videography, website management, social media coordination or related areas.
Experience working with or managing third-party communications, marketing or digital agencies.
Experience developing content for websites, newsletters, social media platforms and internal communications channels.
Strong writing, editing, interviewing and storytelling skills.
Experience with web content management systems such as WordPress or Drupal preferred.
Knowledge of ADA web accessibility standards and digital content best practices preferred.

Certifications:

Valid State of Ohio Driver’s License.
Must successfully complete Transportation Security Administration (TSA) security screening requirements, including a 10-year fingerprint-based criminal history records check, Security Threat Assessment and employment background investigation.

Technical Skills:

Photography and videography content capture and production.
Adobe Creative Suite (Photoshop, Lightroom, Premiere Pro, After Effects).
Website content management systems (WordPress, Drupal or similar platforms).
Social media management and analytics platforms (Hootsuite, Sprout Social or similar tools).
Microsoft Office Suite.
Digital content editing, publishing and multimedia production.
Basic knowledge of web accessibility standards and HTML preferred.

Core Competencies:

Written Communication & Storytelling
Digital Content Creation & Multimedia Production
Relationship Building & Collaboration
Creativity & Innovation
Customer Service
Accountability
Project Coordination & Organization
Technical Credibility
Integrity & Professionalism
Continuous Learning & Adaptability

Digital Communications Specialist

The Digital Communications & Content Specialist supports the Department of Port Control's communications, marketing and digital content initiatives. This position assists with the planning, development, production and distribution of content that supports Cleveland Hopkins International Airport's mission, strategic priorities, programs, projects and public-facing communications efforts.

The position supports internal and external communications activities, digital campaigns, social media, website content, newsletters, media events, special projects and airport storytelling initiatives. The role works collaboratively with airport departments, partners, vendors and stakeholders to gather information and create engaging written, visual and digital content.

Content Development & Storytelling

Research, develop, write, edit and distribute content for internal and external communications channels.
Identify story opportunities and conduct interviews with employees, stakeholders, airport partners and subject matter experts.
Develop engaging content that supports airport initiatives, programs, events and strategic priorities.
Assist with drafting communications materials, website updates, newsletter content and digital messaging.

Photography, Videography & Multimedia Production

Capture photography and videography content at airport events, programs, construction projects and operational activities.
Edit and produce professional-quality photos, videos and multimedia content for digital communications channels.
Maintain organized digital asset libraries and assist with content management.

Digital Communications & Website Management

Support implementation of digital communications strategies and campaigns.
Develop, update and maintain website content to ensure accuracy, accessibility and brand consistency.
Monitor digital content performance and recommend improvements based on engagement and analytics.
Assist with content publishing and maintenance across digital platforms.

Newsletter Development & Internal Communications

Support development of internal and external newsletters from concept through publication.
Gather information, conduct interviews and draft newsletter articles and feature stories.
Review content for accuracy, clarity, consistency and alignment with airport priorities.
Coordinate with departments to collect timely content and updates.

Social Media & Agency Coordination

Serve as an internal point of contact for social media and digital marketing initiatives.
Coordinate content needs, approvals and information gathering across departments.

Digital Communications Specialist

Review agency-developed content including social media posts, graphics, videos and content calendars.
Monitor campaign performance and assist with reporting and recommendations for improvement.

Stakeholder & Event Support

Support press events, special events, airport initiatives and community engagement activities.
Coordinate with internal departments, vendors and external partners to gather information and support communications needs.
Assist with communications planning and content development for major airport projects and programs.

Administrative & Project Support

Maintain content calendars, project tracking documents and communications records.
Assist with vendor coordination, content approvals and project deadlines.
Support communications reporting, analytics tracking and performance measurement.
Perform other related duties as assigned.

Team Collaboration

Foster collaborative working relationships across airport departments and external partners.
Support a positive, innovative and customer-focused communications environment.
Contribute to continuous improvement of communications processes, tools and content development practices.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.

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Airport Digital Communications Specialist