Salary: $65,915.00 - $79,098.00 Annually Location : Golden, CO Job Type: Full-Time Job Number: 2024-00058 Department: Parks and Recreation Division: Golden Community Center & Splash Aquatic Park Opening Date: 04/24/2024 Closing Date: Continuous FLSA: Exempt We are currently recruiting for qualified applicants for a Recreation Supervisor

Guest Services. Come and see why the City of Golden is the place you want to be! Why work at the City of Golden? Being a Golden employee is more than just a job, it's a lifestyle. Golden is a vibrant outdoor community making it a great place to live, work and play. Location, location, location
Work near great restaurants and shops, hit the trails, and enjoy the outdoor scenery of Clear Creek and the foothills. Convenient commuting from all directions. Paid time off
Paid vacation starts at 16 days (that's over 3 weeks!), plus 12 days of sick time and 12 paid holidays each year. Great benefits
The City matches up to 8% of your retirement contributions, plus offers a full-spectrum of benefits and perks, including tuition reimbursement ()! Under the direction of the Recreation Manager, this position oversees the operations of Guest Services for the Golden Community Center, including Fitness programs. Work schedule may require a minimum of one weekend day each week, as well as early morning and late evening shifts. JOB SUMMARY Supervises Community Center front desk and fitness administrative operations. Coordinates training, oversight and scheduling of staff including facility and fitness coordinators, instructors, customer service representatives, Clear Creek ambassador program, and volunteers in customer service procedures and software programs. Provides customer service backup as needed for shift coverage. Supervises, trains, and evaluates all front line full-time and part-time guest services personnel. Supports the training and development of all Division guest service skills by establishing service standards and facilitating training and implementation practices. Resolves customer concerns and feedback pertaining to registration, facility, reservations, and child watch programs. Daily accounting, posting and reconciliation of operations in compliance with Finance policies and procedures. Serves as primary administrator for operating software. Remains current with upgrades, and application of new software features; implements as applicable to Golden parks and recreation operations. Coordinates program registrations and interface with RecTrac & WebTrac; manages on-line and in-person registration, membership and point of sale processes. Trains and supports all RecTrac and Webtrac users. Maintains and administers General program registrations, cancellations, payments, and transfers. Works closely with Data Management Coordinator in all capacities, including assisting with troubleshooting for detailed accounting transactions and Rec-Trac software discrepancies. Assists with the Community Center operations and other facilities operated by the Parks and Recreation Division when necessary. Plans and prepares appropriate budgets for front desk and fitness operations for recommendation. Responsible for budget oversight and efficient operation and use of resources. Updates all procedures and processes as necessary, including but not limited to software documentation and procedures as necessary. Attends Denver Metro RecTrac Users monthly meetings as required to stay current with trends and program changes. Initiates and participates in additional training to ensure personal growth and development, including maintaining expertise in operating software. Assists staff with special projects and promotions as requested. This may include data collection and report preparation, purchasing, assistance with policies and procedures, and various research projects and other administrative tasks. Implements and coordinates a comprehensive fitness operation including supervising and supporting the Fitness Coordinator, helping develop a wide variety of fitness options for the varying demographics that use the Golden Community Center, and ensuring the weight room and classrooms are operating properly. Monitors and evaluates member services and initiates changes to creatively address the needs and wishes of the public. Coordinates and corresponds with outside agencies and resources for proper programming and/or referrals as it relates to assigned program area. Prepares advertising and promotional functions as required; prepares promotional material for programs including department's activity brochure, digital e-newsletter, internal facility digital message displays, and City newsletter. Prepares, develops, and tracks program expenditures and revenue budgets. Develops new funding sources to purchase the necessary equipment and supplies for programs. Prepares and maintains annual budget for assigned program area. Responsible for coordinating rentals including GCC rooms, pavilion, parks, and alcohol permits. Oversees and provides guidance to the team of FT and PT employees to support GCC guest service operations; provides training and support to Parks and Recreation Division guest services employees in other locations including but not limited to Splash Waterpark. Supervises the assignments of rooms and general usage. Participates in the marketing efforts of the Community Center to increase exposure, supports city s communications, and increases membership and participation in Community Center and recreation programs and activities. Makes recommendations and implements actions in assuring that the budget expectations are met. Assist with quarterly recreation brochure development as requested. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Directly supervises 10-15 part-time customer service representatives, 2-5 facility coordinators, full-time Guest Services Fitness Coordinator, Recreation Coordinator
Data Management, Seasonal coordinator and PT staff including Creek Ambassador program, and various program volunteers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS Bachelor's Degree in business administration, marketing, management, recreation, or related field with minimum 3 years related work experience and two years increased supervisory experience. Must possess excellent computer skills including MS Office. Knowledge of RecTrac recreation software desired. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license with a good driving record. Current First Aid and CPR certification or ability to obtain within 30 days of hire. KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. LANGUAGE SKILLS Must possess outstanding customer service skills and ability to deal with diverse age groups. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Working knowledge and understanding of public relations skills and techniques. Ability to express ideas clearly and concisely, both orally and in writing; prepare and write reports, correspondence, and projects. Ability to speak effectively before groups of customers or employees of organization. Ability to work independently and use judgment when making decisions. Ability to establish and maintain effective working relationships with employees, the public and other agencies. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to prepare and interpret annual budget information. REASONING ABILITY Ability to demonstrate effective problem-solving skills; to enforce safety practices and procedures to handle emergency and non-emergency situations; and to follow written and verbal instructions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. OTHER SKILLS AND ABILITIES Proficient knowledge of the principles, practices, and methods of program planning, development, implementation, and coordination of programs. Ability to plan, assign, instruct, supervise, effectively schedule, and direct the work of subordinate personnel engaged in carrying out the functions of assigned section. Strong organizational skills with proven ability to multi-task. Working knowledge of MS Word, Excel, and Outlook; Internet use and Intranet use. Ability to prepare, understand and manage budgets. Must be detail oriented, organized, and familiar with office system protocols. Excellent customer service skills and the ability to resolve conflict in a diplomatic way. Ability to be flexible and creative by looking at alternatives to solve problems. Must be self-directed and be able to work independently with little supervision. Ability to prioritize and work well under pressure and time constraints. MATERIALS AND EQUIPMENT DIRECTLY USED Various Computer equipment, 10-key, multi-line phone, voice mail, P.A. system, cash register, fax, copier, and safe. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud. Work in an office setting at the Golden Community Center. City of Golden is an Equal Opportunity Employer Regular Full-Time (RFT) employees of the City of Golden currently receive numerous benefits as part of their total compensation package. These benefits are in addition to mandated benefits such as: workers' compensation, unemployment insurance, and social security. Some benefits are provided at no cost to the employee while others require employee cost sharing or contributions. Employees are eligible to enroll in most benefits upon hire. The City of Golden's benefit package can comprise an average of 35% of total compensation. Employer Paid Benefits Include: Term Life Insurance Short Term Disability Long Term Disability Employee Assistance Program Cost Sharing Benefits Include: Medical Coverage Dental Coverage 401(a) Retirement Plan Full-time employees can also take advantage of : Wellness Benefits Flexible Spending Account Dependent Care Account 457 Deferred Compensation Plan Vision Coverage Tuition Program Supplemental Life Insurance Full-Time employees receive the following leave options: 128 Hours of Annual Leave (accrued each pay period) 96 Hours of Sick Leave (accrued each pay period) 12 Paid Company Holidays For more detailed information please refer to the section of our website. 01 The hiring range for this exempt position is $65,915 - $79,098 annually, dependent upon qualifications. Are you comfortable with this pay range? Yes No 02 Please select your highest level of education completed. High School or GED Associate's Degree Bachelor's Degree or higher in business administration, marketing, management, recreation, or related field Bachelor's Degree or higher in unrelated field None of the above 03 Please select your years of related work experience. Two or less years Three to four years Five to six years Seven years or more 04 Does your experience include at least two years of supervisory experience? Yes No 05 Do you have a current First Aid and CPR certification or ability to obtain within 30 days of hire? Yes No 06 Please select your level of proficiency with personal computers, Windows, and Microsoft Office applications. Beginner Intermediate Advanced None 07 Do you have experience using RecTrac? Yes No 08 Please describe your experience including your level of proficiency. 09 Do you possess a valid driver's license and good driving record? A good driving record includes, but is not limited to, no suspension or revocation of license within the last three years and no conviction of a DUI, DUID, DWAI or any hit and run accident within the last two years. Yes No Required Question

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Recreation Supervisor - Guest Services