Job Description (JD): OPERATIONS MANAGER

As an Operations Manager on the Varga Mountain Collective, one of WNC’s top producing real estate teams, you will provide a administrative and operational support to the Principal Broker. You will be tasked with maintaining administrative tasks and managing end-to-end real estate business operations. You are highly organized, reliable, and systems oriented. You are personable, have impeccable follow-through, and exceptional communication skills. This position is vital support for the team with unlimited growth potential and mentorship opportunity.

Key Roles & Responsibilities:

1.2 Job Responsibilities

The Employee shall be responsible for overseeing and implementing operational systems, lead pipeline tracking and followup, marketing coordination, transaction management, listing management, administrative support, and high level customer service as outlined below:

1.2.1 Operations & Systems Management

Streamline and develop systems for productivity and organization, including lead management, client communications, listing management, and team operations.
Establish best practices and implement operational improvements.
Create & maintain a business operations manual and job descriptions for future hires.

1.2.3 Lead & Pipeline Management

Oversee lead tracking and CRM database management.
Implement timely follow-up strategies to convert leads into clients.
Provide update communications to referral partners.

1.2.4 Listing Management for Principal Agent (First Contact to Contract)

Oversee all seller transactions from initial contact to executed purchase agreement.
Prepare listing appointment materials and CMA’s.
Schedule property photos, staging, repairs, and marketing activities.
Manage MLS listings, seller feedback reports and timely progress communication.

1.2.5 Transaction Coordination for Principal Agent (Contract to Close)

Oversee buyer & seller transactions from executed purchase agreement to closing.
Coordinate inspections, attorney/ title processes, vendor scheduling, and closing coordination.
Maintain regular communication with clients, agents, attorneys, lenders, and vendors.
Schedule post-closing follow-ups for client satisfaction and referrals and ensure testimonials are submitted.

1.2.6 Marketing Coordination

Organize and oversee listing marketing collateral production - social posts, paid advertising, email blasts, and print collateral.
Create marketing schedules for VMC brand and coordinate monthly newsletter.
Assist with managing social media, website updates, email campaigns, and agent marketing videos.
Coordinate open houses, client events, and holiday gifting.

1.2.7 Scheduling & Administrative Support

Maintain the Principal Agent’s calendar and scheduling responsibilities.
Manage Principal Agent’s email.
Assist with time sensitive activities such as CMAs, writing offers, scheduling showings, vendor coordination, and responding to client or lead communications for Principal.

Qualifications:

2+ years of real estate experience required
NC Real Estate License required
Listings & transactions management with understanding of local regulations
Fast learner, with strong time management skills and a growth orientation
Extreme attention to detail and ability to be flexible to changing priorities and urgent requests
Excellent written and oral communication, with great interpersonal skills
Pleasant and professional demeanor at all times, commitment to confidentiality
Proficient with Google suite of products, MacOS, Email Marketing, and CRMs
Proficient with Facebook, Instagram, LinkedIn, and Google Business

Compensation:

Base Salary $40,000/yr
Commission Split 5% (minimum $10,000 paid quarterly with unlimited upside)
Total annual income minimum $80,000+/yr
Referral 25% of gross commission on any leads you bring in
Evaluations on comp and merit increases awarded annually

How to Apply:

INTERESTED? Send your resume and disc profile test results (linked here) to vargamountaincollective@compass.com

About us:

The Varga Mountain Collective provides real estate services throughout the Western North Carolina Mountain Region. The team was founded by Kelsey Varga to ensure that every client experiences an unparalleled level of excellence and service, often hard to find in this area. We specialize in premium home marketing and listing services, buyer relocation, second home sales, luxury and country club communities, new construction, and investment properties. At VMC, we pride ourselves on being the premier resource for those relocating to the Land of the Sky, offering invaluable local insight and guidance on purchasing and maintaining properties in mountainous terrain. Our approach involves thoroughly evaluating our clients' goals, determining their priorities, and providing thoughtful suggestions that may challenge their initial preferences to ensure they find a home in an area they will cherish for years to come. We believe in the power of well-functioning systems and processes to ensure nothing is overlooked. Our high-touch seller experience instills confidence through complete transparency and consistent communication. At The Varga Mountain Collective, our mission is to deliver a seamless, rewarding real estate experience that exceeds expectations from valleys to vistas.

About Compass:

Founded in 2012, Compass is the largest residential real estate brokerage in the US. The technology-enabled brokerage provides an end-to-end platform that empowers its residential real estate agents to deliver exceptional service to seller and buyer clients. The platform includes an integrated suite of cloud-based software for customer relationship management, marketing, client service, brokerage services, and other critical functions, custom-built for the real estate industry. Compass agents utilize the platform to grow their business, save time, and manage their business more effectively.

This position will not be a member of the Compass Employee Team. In this role, you will be employed directly by an Agent Team that hangs their real estate license with Compass.

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