About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compensation: $70,000 - $75,000 annually + excellent benefits

Location: 37 Grove Street, San Francisco (less than one block from Civic Center MUNI/BART). This is primarily an in-person position. After the initial training period, one remote day per week is possible.

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Position Description

The Communications Manager is responsible for communicating the agency's mission and work to all constituencies. This is a hands-on position requiring a positive attitude, excellent organizational and communication skills, clear understanding of relationship building, branding, the ability to work in a collaborative team environment, the talent to create compelling and appropriate design solutions, and the discipline to manage multiple large projects responsibly.

Specific Responsibilities Include

Create and implement an annual communications plan and schedule. Develop useful metrics for assessing progress and to help drive further planning.
In line with the plan, manage all of Compass' main online communications channels (website, mass email, social platforms), ensuring that Compass' “voice” is in keeping with our mission and values and that it remains consistent. Ensure that information shared on these channels is kept up to date and accurate and that our website is easy to navigate.
Manage Google Ads account.
Utilize web analytics to evaluate effectiveness of online efforts and to recommend improvements to the website and social accounts.
Create compelling print/online materials that engage and inform. This includes postcards, letters, invitations, Annual Reports, Strategic Plans, or other communications.
Manage the Compass Family Services brand identity and its iterations and the application of the Compass Family Services brand in all marketing, communications and promotional contexts.
Take compelling photographs, select, and edit photography for different publications and online platforms, and to share with partners.
Develop and nurture relationships with local media, including taking steps to gain agency coverage, coordinating media requests, acting as a liaison between media and Compass staff for interviews, and serving as a spokesperson for the agency.
Identify opportunities for Compass leaders to provide an important voice and perspective on panels, town halls, symposia, workshops, and more, in order to increase awareness of our work, the needs of our clients, and our organization.
Ensure that appropriate stakeholders are engaged in the process to develop and disseminate materials, focusing on strong internal communication both within the Development Team and within the broader Compass staff.
With support from program staff, compile and send the monthly client newsletter email.
Oversee the creation of the monthly staff newsletter (compiled and sent by the Development and Communications Associate).
Work with program colleagues and leadership to create a new client resources web page that will be accessible and useful for all Compass clients.
Maintain the internal staff resources webpage.
Identify opportunities to increase language accessibility for Compass communications and platforms.
Identify new opportunities to increase our reach, touch new audiences, or deepen our relationships with existing audiences. This could include advertising, partnerships, or any other mechanisms.

Qualifications

Minimum of two years of work experience in Digital Media, Web Design, Communications, Marketing, Journalism, or a related field.
Exceptional writing and grammar skills with the ability to write clearly and persuasively.
Great eye for design and experience creating branded collateral (flyers, reports, social media graphics, etc.).
Experience with Wix, Salesforce, Classy, Canva, Adobe Creative Suite, Google Analytics, Google Ads, and SEO preferred.
Experience professionally managing social media accounts and websites preferred.
Understanding of the challenges facing homeless and low-income families and passion about supporting families to achieve stability.
Demonstrated commitment to diversity, equity, inclusion and belonging work.

Compensation And Benefits

Salary range: $70k-$75k annually.
Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second. Also paid holidays, sick time, family leave.
Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5.

Covid Safety

Covid vaccination required for all staff, including booster
Covid precautions in the workplace: required masking in some spaces, air filtration, sanitizing

To Apply

Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Compass Family Services

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Communications Manager