Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT, PA.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

We are looking for … a Marketing Communications Specialist who will support the Sr. Manager of Marketing Communications and grow in role to take on increasing responsibilities. Social media marketing; project management; KPI reporting; facilitating content publishing and video production; managing customer testimonials

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

Assist in organizing and scheduling tasks related to goals and initiatives of marketing communications.
Help with editorial calendars and plans across content, social media, and video marketing.
Coordinate with digital marketing, product marketing, and marketing project manager to align content tasks and goals.
Coordinate with contract designers and writers as needed.
Assist with competitor analysis, sales enablement material, drafting copy for various product uses
Perform support tasks such as posting blogs, posting videos, uploading press releases, updating and managing monthly customer newsletter, and reviewing content for repurposing ideas.
Work on other tasks as assigned and prioritized by the Marketing Communications Manager and Product Marketing Director.
Assist with social media [writing, images, metrics, etc], to eventually manage the social media calendar.
Work toward quarterly goals that will gradually show your readiness to take on more responsibilities

Who You Are:

Enjoys the world of marketing and the contribution it makes to achieving a company’s goals
Worked in the tech industry or who likes the idea of learning about it
Possess strong written and verbal skills
An organizational talent to coordinate tasks, deadlines, and schedules
Bring a sense of the creative to thinking and problem solving
Capable of executing direction given, while not always requiring direction to take action
Think about the bigger picture, yet attentive to details and deadlines
Understand the importance of communication
Passionate about learning and challenging yourself to improve
Flexible to change direction to meet new priorities
Proactive
Collaborative team player, ready to work and think independently
Adept at research and gathering metrics
Skilled at creating spreadsheets and slide decks
Experienced with MS Office and/or Google Suite
Some design layout experience
Minimum 2 year professional experience in marketing
Minimum Bachelor's Degree
Able to come to the office in Woodland Hills, CA [Los Angeles] - hybrid negotiable

Work Perks Worth The Hype:

Competitive compensation package
Stock options
100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
Affordable Vision plan and optional FSA
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
401k program with generous company match
No cost Employee Assistance Program and Travel Assistance
Monthly Gym membership reimbursement
Monthly credits toward food & beverage
Company Outings
On and offsite team building events
Paid training for departments
Apple laptop (most roles)
And a team of highly experienced and kind colleagues!

HQ Office:

Casual office environment & dress
Daily catered lunches
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours
Monthly Massages
On-site Car Wash
Free Parking

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Convoso

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Marketing Communications Specialist