Position Summary:

Leads day-to-day graphic design and print production services to support internal teams and strengthen the CountryMark brand. Owns intake, design, prepress, production, and delivery for a wide range of print and digital assets, while ensuring quality, consistency, and cost-effective execution. Partners with Human Resources and business leaders to support Internal Communications channels including the intranet, quarterly newsletter, company calendar, and digital signage. This role is onsite at our CountryMark Innovation Center.

Primary Duties and Responsibilities (not limited to the following):

Graphic Design Responsibilities:

* Create on-brand, audience-appropriate designs across print and digital channels using Adobe Creative Cloud (Photoshop, Illustrator, InDesign), applying strong typography, layout, and color-management practices.

* Manage end-to-end requests from all CountryMark locations (intake, scoping, file setup, proofing, production, and delivery) for materials such as brochures, forms, process visuals, posters, banners, booklets, and digital signage content.

Internal Communications Responsibilities:

* Plan, write/edit, design, and publish the quarterly employee newsletter; manage content collection, approvals, and production timelines.

* Design, schedule, and govern digital signage content to ensure brand compliance, readability, and timely updates; coordinate with requestors on messaging and cadence.

* Maintain and continuously improve the intranet as a reliable employee resource (content hygiene, navigation, page freshness, and basic analytics/feedback loops).

* Maintain the company calendar of events; partner with stakeholders to capture key dates and drive awareness through appropriate channels.

Print Shop Responsibilities:

* Operate and maintain print production and bindery equipment to produce high-quality finished pieces (e.g., stapled booklets, coil binding); perform routine quality checks for color, alignment, and finishing; maintain stock items and standard templates.

* Coordinate high-volume, time-sensitive production and mailing workflows (e.g., Division Order checks and statements, 1099s, unclaimed property materials, tax-related forms) to meet deadlines, ensure accuracy, and protect confidential information.

* Oversee mailroom operations and prioritize daily workflow; ensure compliance with current postal regulations, rates, and documentation for outgoing bulk/EDDM mailings; troubleshoot exceptions and coordinate with carriers as needed.

* Manage print and mailroom supply inventory and purchasing; maintain reorder points; evaluate alternatives and recommend cost-saving substitutions without sacrificing quality or service levels.

* Coordinate toner/supplies and service requests for Konica printers across all CountryMark locations; track issues to resolution and communicate status to stakeholders.

* Identify opportunities to reduce total print cost (in-house vs. outsourced); maintain relationships with approved vendors; obtain quotes as needed and ensure outsourced work meets specifications, timelines, and quality standards.

* Serve as liaison for third-party terminal print needs, coordinating requirements, timelines, and delivery expectations with internal requestors and external partners.

Additional Responsibilities:

* Provide administrative coverage as needed when the Administrative Assistant is out of the office.

* Perform other related duties as assigned to support business needs.

Job Qualifications (refers to job, not incumbent):

Education: Minimum: Associate’s Degree in Graphic Design, Marketing, Communications, or related field.

Preferred: Bachelor’s Degree in Graphic Design, Marketing, Communications, or related field.

Experience: Minimum: 3-5 years of experience in Graphic Design and Print Shop management.

Other:

* Knowledge of current email marketing strategies, communication trends, and general marketing best practices.

* Strong graphic design skills and experience.

* Strong organizational and communication skills (written and oral).

* Effective interpersonal and leadership skills.

* Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for graphic design tasks.

* Strong understanding of typography, layout design, and color management principles.

* Experience with quality control processes in print production.

* Availability for minimal travel.

* Strong project management skills to manage multiple deadlines.

* Strong attention to detail, accuracy, and consistency.

* Skilled in critical thinking, analysis, and problem solving.

* Ability to build effective relationships with a wide range of people in the company.

* Ability to conduct research, analyze results, and make changes.

* Ability to work in a fast-paced environment.

CountryMark

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Graphic Design and Print Shop Specialist