As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Overview

CWTSatoTravel is seeking an Operations Support Specialist II

Position Description

Internal Report Production
- Utilize department tools pull, analyze, and create reports. Revise report templates to meet specific business needs – daily, weekly, monthly, etc.
- Partner with internal resources to build upon current operations reporting and metrics
- Creation and regular distribution of newsletter
- Identify recurrent trends to provide feedback and suggestions for improvement
- Supports manager and internal resources with ad hoc data collection and compilation
- Keeps immediate supervisor informed of all problems or unusual matters of significance, takes prompt corrective actions where necessary, or suggests alternative courses of action which may be taken
File Maintenance
- Sets up and maintains an orderly filing system
- Maintains historic files for backward trend analysis
Other Duties
- May perform other duties as back up to understaffed areas of department as assigned
- May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Qualifications

Position Requirements

Experience & Education

Education
- High school diploma
Experience
- 3+ years industry experience
Languages
- English fluent
Knowledge, Skills and Abilities (KSAs)
- Detail-oriented to ensure high level of accuracy
- Proficiency with MS Outlook, Excel and PowerPoint
- Capable of working with minimal supervision
- Ability to analyze patterns in data and call out trends
- Strong communication skills

Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.

To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age , or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@mycwt.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

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Operations Support Specialist II