Job ID:35058

Location:20 Overland Street, Boston, MA 02215

Category:Communications/Marketing

Employment Type:Full time

Work Location:Full Remote: Occasional time on campus

Overview

The Director of Workforce and Patient/Family Communications is responsible for the integration and execution of strategic internal communications across the Institute. The Director leads the teams responsible for supporting the Communications and Marketing Department’s efforts to make Dana-Farber the provider and employer of choice. The director will lead the department’s workforce and patient communications strategy through the development of internal messaging, strategic planning, and coordination and integration of different groups’ internal communications needs.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. The Director of Workforce and Patient/Family Communications is responsible for the integration and execution of strategic internal communications across the Institute. The Director leads the teams responsible for supporting the Communications and Marketing Department’s efforts to make Dana-Farber the employer of choice.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide thought leadership and strategic guidance for largest internal partners including Human Resources and Nursing and Patient Care Services to increase employee engagement, support hiring of diverse workforce, and grow retention rate of staff.
Partner with Institute leadership, communication colleagues, and Inclusion, Diversity & Equity office to help grow a more inclusive environment through thoughtful, effective communications, and to ensure that Inclusion, Diversity & Equity-related content is strategically disseminated across channels.
Partner with the web development team to maximize patient-family communication and engagement, assisting in current and future development of external website and mobile app.
Work with senior leadership to develop integrated strategic communications messaging and planning across main internal comms clients (Human Resources, President’s Office, Office of the COO, IS, Nursing and Patient Care Services, Medical Oncology) to ensure effective and engaging communications that connects all staff to the Dana-Farber missio
Develop and execute an effective and consistent communications measurement program to regularly evaluate and improve communications effort
Oversee all workforce and patient family communications channels media -- including, President’s e-newsletter, Inside the Institute, DFCI Online, Broadcast email messaging
Support President’s office and Executive Leadership Team communication efforts including broadcast email guidance and development, President’s newsletter, Open Forum execution, and other communications as needed.
Lead Emergency communications efforts related to internal and patient messaging.
Work with External Communications Senior Director to develop and execute COO communications plan.
Manage a variety of internal communications projects and publications to create strategic, multi-vehicle communication programs to inform and educate employees in collaboration with other Communications and Institute staff.
Serve as Institute-wide consultant to all internal clients, helping them to develop strategic internal communications plans.
Proactively partner with Institute clients to create and implement effective strategic communications plans and processes and contribute to the expansion of the workforce communications tool set.
Support department with writing, editing, proofing services to support the range of Communications tools.
Serve as communications representative on Institute workgroups as needed.

SUPERVISORY RESPONSIBILITIES:

3 - 7 direct reports

PATIENT CONTACT:

Some contact through story development, participation and work with patient and family advisory councils, and in other limited settings

Qualifications

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

MINIMUM JOB QUALIFICATIONS:

Bachelor’s degree in Communications or Marketing
10 years of communications experience; preferably within healthcare, academic or corporate organizations
5 years of management experience
Experience as a senior communications professional and an effective leader of communications or editorial staffs
Success in designing and implementing creative, innovative, and effective internal (workforce) communications strategies

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Strong knowledge and understanding of technology, including working with different email platforms, content management platforms, and other related technology.
Demonstrated knowledge and understanding of working and navigating in complex, organizational structures
Demonstrated strong staff management and staff development skills.
Strong writing and editing skills, including a proven track record of writing effectively for different communications vehicles, formats and audiences, and the ability to simplify complex information for lay audiences
High organizational, project management and time management skills
Ability to develop integrated messaging plans
Understanding of diversity, equity, and inclusion principles and how to apply them to communications strategy
Ability to build and nurture positive working relationships with employees and managers at all levels and across functions and locales, including senior leaders, clinicians, researchers, nursing staff, administrative and support staff, and students
Ability to juggle multiple projects simultaneously, and to meet complicated and frequent deadlines with calm professionalism
Discretion and diplomacy in handling confidential staff and patient information
Experience working with, and understanding of analytics
Excellent attention to detail and proofreading

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

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Director, Workforce and Patient/Family Communications