Job Summary: Manages home care operations, recruiting, customer service caregiver management and scheduling.

Qualifications/Educational Requirements:

Eighteen years of age or older. Should be eligible to work in the United States.
Demonstrated ability to effectively communicate and interact with clients, co-workers and all supervisors.
High school diploma - Associate or Bachelor's degree strongly recommended
At least three years’ experience in administrative capacities and at least one year management/scheduling experience
Extensive experience in the home care field may be considered in lieu of other experience
Ability to perform multiple tasks under strict deadlines
Compliance with the Agency’s bonding criteria

Duties/Essential Functions:

Manage scheduling
- Ensures consistent schedules are maintained for clients
- Ensures HealthManager5 (HM5, ComForCare tool) is consistently up to date
- Enters notes in HM5 regarding updates on clients and caregivers, documents all phone calls and visits
- Ensures overtime is limited to emergency situations, keeps caregivers to a 40 hour work week
- Manages and participates in on-call duties
Manage recruiting
- Ensures hiring goals are met on a weekly basis
- Meets all new hires during orientation or before
- Strategizes on new sources for caregiver hiring
Customer service
- Manages intake calls – ensures follow up with potential clients is done on a regular basis
- Tracks intake conversion rates
- Performs quality assurance calls and visits per schedule
- Demonstrates excellent service recovery technique
- Provides client care oversight in conjunction with the registered nurse (RN) and suggests when clients may need additional hours
- Implements Meaningful Activities with clients in conjunction with the RN
Caregiver management
- Creates and distributes caregiver newsletter on a monthly basis
- Implements/maintains caregiver recognition and rewards program
- Implements/maintains caregiver discipline program
- Conducts regular training for caregivers, including client specific training, DementiaWise® training, etc
- Conducts supervisory visits and utilizes HM5 to determine when visits need to occur
- Performs caregiver yearly evaluations
- Manages unemployment and workers’ compensation claims
Answers phones with a friendly attitude, check email and phone messages on a routine basis
Other duties as assigned

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

Din Tai Fung Restaurant Group

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