Job Purpose

To provide exceptional customer service to both external and internal customers. To create a positive first impression for callers and visitors and provide a prompt and correct response to each.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

Answer multi-line telephone system in a prompt and professional manner:
Route the in-coming call to the appropriate party.
Ensure messages are complete, accurate and transmitted to appropriate person.
Screen calls when requested.
Be knowledgeable of department’s staff and what calls are referred to which staff for efficient handling.
Be knowledgeable on purpose and general operation of various programs being directed by the clinic so as to be able to intelligently communicate data to visitors.
Responsible for scheduling of appointments, meetings, agenda items.
Welcome and greet visitors in a friendly and professional manner. Show empathy for client’s needs. Determine nature of the visit, who they need to speak with. Promptly notify appropriate staff of visitor’s arrival.
Maintain a neat, inviting and professional appearance in lobby and public areas on the ground floor. Keep front desk orderly and professional. Do not eat meals at Reception Desk or in Reception Office.
Receive and sign for deliveries and notify recipient. Redirect clients to locations for services not offered in the Main Office building.
Perform administrative duties and/or other duties assigned in an accurate and timely manner:
Maintain building security by locking and unlocking doors as necessary; identifying visitors and controlling access to office areas.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

Essential Qualifications

EDUCATION: High school diploma or equivalent and 3-5 years related experience.

EXPERIENCE: 3 – 5 years strong administrative/clerical experience, 5+ years preferred; 2-3 years supervisory experience preferred; 2-3 years in a customer service focused environment preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must be available and willing to work nights, weekends and holidays as required to meet business needs.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

Endeavors

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