About Us:

etf.com is the single source for ETF intelligence. With a legacy spanning over a decade, our brand has solidified its position as a leading authority within the ETF industry. In the past year, we embarked on an exciting journey of transformation, through a dynamic rebrand and the launch of an entirely new website experience. These changes have been catalysts for remarkable growth, propelling us to new heights across all facets of our organization.

At etf.com, our belief is that crafting a positive and enriching work environment lays the foundation for our employees' triumphs and well-being. A culture of collaboration, respect, and transparent communication thrives within our corporate fabric. We champion diversity and actively cultivate an inclusive atmosphere where every individual perspective is not only heard but embraced.

Central to our ethos is the nurturing of professional advancement and personal development. We believe investing in our team is a cornerstone of our shared accomplishments and milestones, and that fostering camaraderie is an indispensable element of a successful workplace. Join our team and contribute to a company culture that not only harnesses your talents but also fuels your aspirations.

We are seeking an experienced and dynamic Manager of Digital Operations to oversee the efficient functioning and growth of our website/ad operations. The ideal candidate will have a proven track record in managing website and ad operations, optimizing processes, and ensuring seamless user experiences. This newly formed position will play a pivotal role in coordinating cross-functional efforts, driving performance improvements, and contributing to the overall success of our online platform. This role will report to the VP of Operations.

Responsibilities:

· Content Management: Oversee the management, structuring, and organization of website content to enhance accessibility and user engagement. Ensure content is logically categorized, tagged, and easily searchable, optimizing the user journey.

· Process Optimization: Identify operational inefficiencies and implement streamlined processes to enhance productivity and quality across all website operations, including content management, updates, and user engagement.

· Quality Control: Implement quality assurance measures to ensure all website content, features, and functionalities are error-free, responsive, and aligned with industry best practices.

· Technical Analytics Implementation: Coordinate the technical implementation of site analytics tools to gather and analyze data effectively. Ensure accurate tracking of user interactions, conversions, and other relevant metrics.

· Newsletter Management: Collaborate with the marketing team to manage the content, scheduling, and distribution of newsletters to engage and nurture our audience.

· Digital Media Operations: Collaborate with the digital media team to integrate and manage various multimedia elements on the website, such as images, videos, and interactive content.

· Ad Campaign Management: Day-to-day account management of digital ad campaigns, including setup and trafficking, QA and troubleshooting, monitoring performance, delivery, reporting, optimization, and billing.

Requirements:

· Bachelor’s degree in business, Marketing, Computer Science, or a related field

· Proven experience (2+ years) in website and/or ad operations management, preferably in a publisher environment.

· Strong understanding of website technologies, ad trafficking (GAM), content management systems (CMS), SEO principles, user experience design and

· Exceptional project management and organizational abilities, with a track record of successfully executing multiple projects simultaneously.

· Proficient in implementing and utilizing web analytics tools (GA4) for data-driven decision-making.

· Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

· Familiarity with HTML, CSS, and web development concepts is a plus.

etf.com

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Manager, Digital Operations