The Account Coordinator will provide client support to the Client Service Team and day-to-day management of items such as tasks, research, and coordination. This role will also assist in the administration of all aspects of marketing (including but not limited to) website development, public relations, and marketing initiatives to attract potential customers and retain existing clients for the agency. This role also includes administrative duties as assigned such as managing daily office details. The position includes maintaining a high level of awareness of client activities, project management and professional communication with client contacts as needed.

Essential Functions:

Project Management/ CS Team Support

Work to possess a deep knowledge of Workamajig, Microsoft Teams, and other essential company programs and functions in order to assist CS team
Draft and manage Trainual processes and facilitate updates with CS team
Manage and regularly update internal templates and best practice documents
Assisting the Client Services team with task waiting and project trafficking
Attending client calls with account leads to gather necessary information for task writing, research, and media relations material
Prepare and format branded account service-related documents such as meeting agendas, reports, proposals, presentations and other client communications and correspondence
Assist in administering client set-ups such as hosting, social media accounts, email newsletter programs
Assist in story development for F&W’s news outlet, the32789 as needed
Assist in creating and trafficking tasks related to the32789, social media management and followership strategy
Conduct research as needed
Assist with project QA testing, including websites and email campaigns
Respond to and deliver client and internal requests in a service-oriented manner
Maintain current work-in-progress records and archives of past project information as appropriate
Provide other administrative support as needed/requested

Assist in building and maintaining media lists
Compile media coverage in CoverageBook
Update and draft monthly activity reports
Coordination of influencer events as needed for PR accounts

Social Media

Day-to-day support of Social Media Manager
Be a social ambassador within the agency, working to promote the agency creatively
Assist in managing client relationships
Assist with monitoring social channels and performing community management
Assist in creation of reports, proposals, and other administrative tasks (as needed)
Enhance and support sales initiatives through appropriate messaging and marketing tools
Assist and manage all Level 1 Technical Support requests
Prepare presentations using various software packages, e.g. PowerPoint, Excel, Microsoft Word, Keynote
Assist Accounting Manager with accounting tasks (as needed)
Conduct field and internet research as assigned
Coordinate mailings (digital or traditional)
Organize event-related items as needed
Prepare professional correspondence
Other tasks as requested

Qualifications, Attributes, & Experience

Minimum 1-2 year’s experience (preferably in an agency environment)
Bachelor’s degree (marketing/communications/pr major strongly preferred)
Keynote, Pages, Excel, Word, PowerPoint
Excellent time management and organization skills
Ability to define project management processes, tools and templates for projects and understanding of agency and project management software
Excellence in both written and oral communication skills, as well as the ability to help foster and cultivate a positive team atmosphere
Ability to work in a highly disciplined process-driven development environment

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Account Coordinator