Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. Our Branson Retreat Center has helped transform thousands of marriages. Join our team where the work is meaningful, the culture is rewarding and the purpose is eternal.

The Bookstore Associate Lead position exists to provide support including handling cash/receipts, coordination of financial and Bookstore reports, receiving and inventory, communication via signage, internal and external channels, and social media, as well as customer service duties. This position also can lead the team confidently if there is no management on site.

Essential Duties/Responsibilities:

Sets cash drawers for the day

Prepares daily cash balance, reconciliations, and bank deposits

Prepares daily, weekly, and monthly reports for Bookstore, Finance, and other departments

Manages the cash base in the bookstore

Opens and closes the bookstore on a schedule determined by Bookstore management, including counting the cash drawers

Accesses and works in a secured area with the bookstore safe

Creates and monitors Bookstore communication to include social media, Facebook, newsletter, etc.

Creates signage used in the bookstore

Coordinates internal communication, ImIn, Did You Know, etc.

Is responsible for receiving vendor orders and maintaining backstock

Is responsible for yearly cycle counts of the inventory

Represents the ministry of Focus on the Family to visiting constituency and local customers

Processes sales transactions accurately and efficiently using point of sale software system

Has a comprehensive knowledge of the methods, procedures, and policies within the organization

Answers a variety of correspondence with oversight

Receives, distributes, and screens incoming mail for appropriate distribution; categorizes/prioritizes and prepares responses

Is responsible for processing all customer shipping orders

Is responsible for taking care of customers with defective product via mail

Orders and inventories office supplies; maintains machine supplies and assists with retail supplies

Facilitates onboarding for new employees on policies and procedures specific to the bookstore

Other Duties/Responsibilities:

Function as back up to management when not available

Assist in identify inventory needs and communicate needs to management

Bible imprinting

Maintain Broadcast Resources and display

Attends regular staff meetings

Performs other duties as assigned

Managerial Breadth/Scope of Job:

Function as back up to management when not available

Working Environment/Physical Requirements:

Must be able to pass a Post Offer Pre-hire Physical exam

Retail bookstore—10,000 sq. feet

Ability to stand or walk throughout entire work shift, stooping, kneeling

Repetitive motion—keying sales transactions

Ladder work with required training

Some Holiday & weekend work required

Ability to lift up to 40 lbs.

Job Qualifications/Requirements

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times

Personal Characteristics:

Approachable, articulate, detail-oriented

Personable, friendly, courteous, and outgoing personality

Self-motivated, able to work without close supervision

Creative, flexible, quick learner, team – oriented

Knowledge/Experience:

Associate’s Degree or equivalent

2-4 years of experience in retail sales, basic accounting, and customer service

In-depth knowledge of FOF mission, philosophy, and values

Skills, Abilities, and Special Talents/Gifts:

Ability to handle ever-changing atmosphere of retail environment

Ability to transcend personal issues to be an excellent representative of FOF at all times

Ability to empathize with and calm agitated constituents/customers

Basic understanding of Microsoft Office

Basic understanding of Bookstore Manager Point of Sales software or equivalent

Ability to multi-task

Excellent communication (listening and verbal) and interpersonal skills

Basic organizational skills

Ability to work effectively in a multi-function team environment

Ability to operate point of sales system and standard office equipment (adding machine, multi-line telephone, etc.)

Good presentation skills (presenting or explaining product)

Flexible in work scheduling and workload, including working on Saturdays

Ability to describe product in a competent manner

Strong understanding of the various FOF ministries and how they impact one another

Strong attention to detail and accuracy

Ability to accurately handle money transactions and reconciliations

Aptitude for handling unique situations

Discretion in handling confidential information

Integrity in handling cash

Stewardship Requirements:

Responsible for a cash base of $2,500

Salary Range: $17.00 to $19.69/hr.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement

Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

Temporary employees are not eligible for benefits, except for:
Fitness Center
Bookstore Discount
Sick Time

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

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