The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani, and A|X Armani Exchange.

As Manager CRM A|X Armani Exchange, you will be responsible in supporting the CRM Department for the USA, Canada, Brazil and Mexico for the Brand A|X Armani Exchange.

You will report directly into the Senior Director, CRM.

Description of Responsibilities:

CRM Calendar development and management
Work on creative presentations for CRM activities
CRM collaterals for A|X Armani Exchange
Gifting (Holidays, Autumns middle festival, CNY, ..)
Digital tool (Digital catalogues, digital product pictures, ..)
Invitations (specific projects, in-store moments, end of season sales)
Suggested scripts
Collaborate with HQ to place orders, manage local distribution from the warehouse to the stores, provide information to the stores (tracking numbers) and follow up
Newsletter management
Partner with HQ and local teams (retail and E-Commerce) to guarantee alignment
Guarantee respect of deadlines
Target definition
VIC clients management
Create timely periodical recaps for all CRM activities
Monthly presentation of activities to be done in the following month
Recap of the activities done in the previous month
Liaise with General Managers to collect the list of clients targets by CRM actions to monitor results
CRM Training to the stores for all brands focusing on CRM Culture, Systems, KPIs, Reports
Manages daily ad-hoc requests from the stores
Invoices and Budget management
Roll out of the Loyalty program and Clienteling App once ready

Requirements:

Bachelor’s Degree preferred
Minimum 5 years of Retail CRM Experience
Strong communications skills, verbal and written
Proficiency with computer systems (Microsoft Office)
Extremely agile to an ever-changing environment
Ability to multitask and handle projects in a high-pressure environment
Excel Skills are a must
Full Time, salaried position
Advanced business acumen and analytical skills; ability to control financial metrics required to achieve profit objectives
Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

The appointed candidate will be offered a salary within the range of USD $85,000 - $100,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions. This position is located at our Giorgio Armani Corporate Office in NYC and offers the opportunity for a hybrid on-site schedule.

Giorgio Armani

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