OUR COMMUNITY

We live in a world where division, disparity, and poverty affect everyone. When we unite as changemakers at Greater Twin Cities United Way we can disrupt systems, unlock human potential, change narratives, create equitable solutions, and advocate for policies that result in lasting change.

As an interconnected community focused on equity and inclusion, we can draw from our best minds, courageous leaders, responsive services and collaborative partnerships, and bring forth working solutions to shape our future together.

Your Role in Participating: Learning and Content Manager

Your Department: Community Impact

Your Reporting Manager: Director, Impact Strategy

OUR MISSION AND VALUES

Mission: Unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone.

Values: Equity, collaboration, agility, and transparency

PRIMARY PURPOSE OF YOUR ROLE

The primary purpose of this position is to provide content creation and management support across Greater Twin Cities United Way’s (GTCUW) community impact investments in economic opportunity, household stability, and educational success. These community impact efforts include investment in the form of grantmaking, capacity building, systems change work, technical assistance, and shared learning initiatives. You will join a team whose work is community-driven and data-informed.

Under the direction of the Director of Impact Strategy, this role supports the development, brokering, stewardship, and fidelity of GTCUW’s Community Impact knowledge and content. This person is a key member of the Impact Strategy team, developing and managing an organization wide learning agenda and supporting shared learning across Community Impact.

ROLE ACCOUNTABILITIES

Content Development: Monitoring, Evaluation, and Learning – 40%

Leverage research, evaluation, and reporting data gathered by colleagues to create and maintain content shared across the organization and with community impact-oriented stakeholders in the form of reports, white papers, talking points, presentations, and other written products.
Provide thought partnership to United Way staff in designing, interpreting, and presenting evaluation results
Develop evaluation learning content from grantmaking, advocacy efforts, and other community impact work for quarterly communications.
Produce a monthly nonprofit newsletter.
Collaborate closely with Marketing, Advancement, and Communications staff, to effectively create a shared organizational understanding
Lead efforts within Community Impact to improve consistency in language and messaging across all relevant staff
Communicate findings from annual nonprofit partner survey to multiple diverse audiences.
Craft clear and effective messages for multiple, distinct audiences across a variety of platforms

Organizational Learning – 20%

Lead the Learning & Impact Strategy team in the development and execution of shared learning initiatives to deepen understanding of CI’s collective impact with GTCUW staff and external partners.
Measure and evaluate GTCUW activities and effectiveness within shared learning initiatives.
Incorporate knowledge generated from shared learning initiatives into outcomes-focused measurement and evaluation efforts.
Identification of learning opportunities within CI strategy and programming.
Manage strategy execution, quality improvement, and retrospective learning opportunities using cross-organizational content synthesized for learning development.
Identify and package key learnings produced by organizational efforts to inform reports for multiple diverse stakeholders and audiences.
Promote a culture of learning throughout GTCUW.

Content Process, Systems, and Standardization – 20%

Create and maintain effective processes for sharing content and deliverables across functions.
Understand organizational data systems and how to access impact information.
Create and maintain cross-functional content and information requests.
Manage the Hub for the Community Impact department, post the Community Impact Announcements, and manage content in the knowledge management structures across Community Impact.

Content Navigation and Brokering – 15%

Establish internal and external networks that encourage content engagement and exchange.
Develop and maintain positive relationships with our diverse stakeholders.
Use appropriate discretion in providing stakeholder-appropriate information.
Execute strategy and approach to information sharing across the organization and facilitate cross-organizational meeting.

Other – 5%

Engage in GTCUW diversity, equity and inclusion efforts; integrates principle of diversity, equity and inclusion in all aspects of role.
Participate and support Community Impact team and GTCUW initiatives as requested.
Other duties as assigned.

COMPETENCIES THAT SUPPORT YOUR WORK

Bachelor’s degree in a social sciences, journalism, or liberal arts field and three plus years of applicable professional experience preferred. An equivalency of five – seven years of applicable education and/or experience acceptable.
Embodies the mission and values of GTCUW in their work
Demonstrated writing and editing skills.
Commitment to equity and a strong understanding of how systemic inequity creates and perpetuates community disparities.
Strong relationship building and stakeholder management skills, including ability to collaborate cross-functionally to achieve goals and create deliverables while instilling trust through honesty, integrity, and authenticity
Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
Ability to analyze and synthesize complex information from multiple sources to identify themes and develop compelling recommendations, even without a clear path forward
Ability to work autonomously and effectively in a fast-paced and matrixed virtual environment
Has a strong process-orientation with a focus on continuous improvement
Basic familiarity with content sharing tools such as Microsoft Teams and SharePoint.
Strong sense of innovation, helping to identify new and cutting-edge ways to be successful
Ability to effectively communicate and exchange information, including experience communicating social/community impact activities to both general and technical audiences.
Strong organizational and time management skills.
Excellent interpersonal skills and self-awareness, and the ability to work well with all levels of internal and external management, executives, and staff.

Greater Twin Cities United Way

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Learning and Content Manager