Hilton Waikiki Beach

Marketing & Social Media Coordinator (Hotel and Food & Beverage)

Honolulu ,

Hawaii

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Are you a self-starter and able to work independently? Hilton Waikiki Beach is seeking for an enthusiastic and experienced Marketing Coordinator responsible to provide support to the Hotel and Food & Beverage Marketing Team. This is an exciting opportunity to be a part of the marketing team at a successful and dynamic hotel and restaurant located in Waikiki! If you are highly motivated, passionate and creative, love Hawaii, hospitality and travel, are a social media guru and blossoming web marketing expert, we are looking for you!The Marketing Coordinator is responsible for providing administrative support to the hotel’s Food & Beverage and Sales & Marketing Departments. This position is also responsible for the coordination of all aspects and functions related to the marketing of Hilton Waikiki Beach and M.A.C 24/7. The Marketing Coordinator will also respond to social media comments, assist with booking group events at M.A.C.24/7, prospect new revenue opportunities, and creating positive brand engagement and marketing for the F&B Outlets on-property.Develops and curates engaging content for social media platforms. Assists in the creation and editing of written, video, and photo content. Attend events and produces live social media content. Maintains unified brand voice across different social media channels.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESGENERAL AND ADMINISTRATIVE RESPONSIBILITIESF&B Checkbook coding/input/printingPrint menus as necessary; M.A.C. 24/7, LBLE, Hang Ten, Room Service, KeikiManage and create copy for outlet menus with Director of F&BMaintain and update information boardsCreates weekly snapshot of M.A.C. 24.7 bookingsLiaison between LBLE artists and the HotelUpdates elevator and common area monitors with current F&B informationCreates monthly guestroom newsletter.Actively participate as a member of the hotel’s Blue Energy CommitteeHOTEL AND F&B MARKETING & SOCIAL MEDIA FUNCTIONSAssist Director of F&B and Director of Sales & Marketing with management and creation of in-house collateral and other marketing projects/researchAssist with management and creation of brand collateral for the HotelResponsible for sourcing and creating images, posting, managing, responding to all hotel and restaurant social media accountsUp-to-date and detailed knowledge of Facebook, Instagram, Twitter are required.Coordinate, create, and execute weekly social media postings and paid social campaigns with assistance of corporate marketing teamManage on a daily basis all hotel social media accounts including: YELP, Google my business accounts, Open Table, TripAdvisor – including reading and responding to guest feedbackRespond as appropriate to inbound hotel website inquiries.Manage website email database and email blastsCreate and disseminate communication for special projects such as, Turkey on the Run, Mother’s Day, Easter, Christmas, and other special occasion events.Create and distribute communication and social media material items for other departments such as in-house signage, table tents, e-boards, community service videos, etc. as needed and opportunities present themselves.GROUP BOOKINGSManage large M.A.C. 24/7 party reservations and special menu requests with Director of F&BOversee M.A.C. 2Go pre-order functionsProspect new business for M.A.C., M.A.C. Private Dining Room and LBLE - $2,500/month revenue goalSPECIAL EVENTSAttend occasional off-site special eventsLive Facebook and Instagram posting at special events when appropriateResearch/network/obtain entry for M.A.C. into new/noteworthy special eventsADDITIONAL RESPONSIBILITIESAccomplishes hotel’s goals for completing new and different requestsExplores opportunities to add value to job accomplishments.Assist other departments whenever necessary and maintain positive working relationships.Other duties as assignedEDUCATION/EXPERIENCEHigh school graduate or equivalent required.Bachelor’s Degree in marketing or related field preferred, or equivalent combination of education and experience.Relevant military experience in a comparable capacity1 year experience with digital/social media marketing or content development in a professional setting required.Two years of experience performing administrative dutiesTwo years marketing experience, preferably in the Hotel or F&B industry desiredLANGUAGE SKILLSMust possess ability to effectively communicate with internal and external customers.Highly proficient in spoken and written EnglishStrong written communication skills. Ability to read, comprehend, write and, proof enticing copy, follow the brand voice, communicate clearly and concisely, and convey the brand in all emails, instructions, correspondence and memos.Ability to communicate verbally with Guests, management and co-workers.Ability to effectively present information to team members, management, clients and the public in one-on-one and group situations.Ability to communicate with professional email etiquette is requiredMust be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.COMPUTER SKILLS/EXPERIENCEExcellent computer proficiency with Windows operating systems including but not limited to, MS Office – Word, Excel, PowerPoint and Outlook.Must have at least 2 years computer experience in Internet websites.Direct experience using social media management tools (Sprinklr)Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools is desired.Experience with creating various forms of communication with CanvaMust have experience with posting and responding to Social Media channelsExcellent telephone and electronic communication etiquette.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret basic technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Understand the mission and vision and objectives of the hotel and incorporate into external communication.ESSENTIAL SKILLSMust be highly motivated, well-organized, and a self-starter. Possess the ability to consistently take initiative and act without direction or guidance. Must be able to work independently with minimal supervision to perform duties and responsibilities to completion within parameter of instructions given, prescribed routines, and standard accepted practices.Must be able to multi-task and work well in stressful high pressure situations maintaining composure and objectivity under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.Must be a dynamic team player. Possess the ability to adapt quickly to changing needs and request from internal and external guests,Demonstrates out-of-box creative thinking. Ability to make recommend goals and objectives to improve the department.Must have the ability to understand guests’ service needs.Must be effective at listening to understanding clarifying and resolving the concerns, issues and, needs raised by co-workers and guests.Ability to maintain concentration and complete all work assigned. Must have the ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.Familiar with the general organization of a Hotel and know the function of each department.Communicates in a timely and efficient manner possess strong communication skills excellent speaking reading and writing skills computer skills and basic technological acumen.Maintains a professional working relationship and promote open lines of communication with managers, Team Members and other departments.Knowledgeable and aware of local competition and industry trends.Ability to understand, communicate and support the mission and vision of the hotel.Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.Ability to meet or exceed productivity and performance standards and complete tasks as assigned by manager.Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.QualificationsSkillsRequiredMicrosoft Office: AdvancedPreferredOrganized: IntermediateDecision Making: IntermediateDetail Oriented: IntermediateBehaviorsPreferredFunctional Expert: Considered a thought leader on a subjectTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEducationRequiredHigh School or betterPreferredBachelors or betterLicenses & CertificationsRequiredDriver's License (valid)ExperienceRequired1 year: Managing Social Media channel experience in a professional setting2 years: Marketing experience, preferably in the Hotel or F&B industry2 years: Administrative DutiesEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Hilton Waikiki Beach

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Marketing & Social Media Coordinator (Hotel and Food & Beverage)