JLL is currently seeking a dynamic individual for the role of tenant service representative in Scottsdale, AZ. This candidate would ensure organizational excellence at a property by providing administrative support to the Manager and Property Teams. The candidate would also maintain positive relations between building tenants and owners and Jones Lang LaSalle.

Responsibilities:

Responsible for maintaining the day-to-day relationships with tenant contacts and always providing superior customer service to tenants.
Prepare tenant memos and correspondence as directed by Manager and ensure that all communications are of the highest quality.
Provides coverage to reception desk and greets guests, visitors, clients, and tenants. Ensures that telephone is answered within three rings. Assist with customer service requests, determine the nature of the business, and escalate issues to the appropriate property management staff. Exhibit a professional, mature, courteous, gracious, and efficient manner.
Liaison between tenants and building engineers, security, housekeeping, and vendors by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner.
Monitor Tenant work-orders and follow-up with tenants to ensure service requests are completed to their satisfaction.
Coordinate tenant meetings, trainings and events held on the property.
Coordinate all arrangements and notifications, acquire proper authorizations, and collect certificates of insurance as necessary for all tenant move-ins/move-outs. Ensure all items on the tenant move-in checklist are completed for each new tenant and filed in the tenant’s lease file.
Prepare electronic Monthly Tenant Newsletter, Daily Security and Janitorial Report
Ensure all tenant access cards are activated and deactivated as requested.
Provides direct administrative support to Managers and Chief Engineer.
Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards.
Email should be checked on a regular basis but no less than 5 times per day. If the property uses email to receive tenant service requests, then email should be checked every 30 minutes.
Remain in regular contact with maintenance staff to ensure the common areas are maintained.
Assist in supporting Management Audits and prepares all files and records in preparation for the audit annually.
Sort, organize and distribute all incoming mail. Prepare and send all outgoing mail and packages including certified, overnight and special deliveries.
Process accounts payable (A/P) including coding invoices and billing tenants.

Qualifications:

High School Diploma
BA/BS preferred
Commercial real estate experience a plus
Advanced oral and written communication skills. Ability to speak effectively before small groups of tenants or employees. Ability to read and interpret documents such comfortably handle risk and uncertainty.
Strong attention to detail.
Ability to type at least 65 wpm with 90% accuracy.
Proficient knowledge of Microsoft Office/Suite. Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client. Knowledge of Cash, Yardi and 4sight is preferred.

What's in it for you:

Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Proposed base salary: 50-60k
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being

JLL

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Tenant Service Representative