Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an Associate Community Manager to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

Summary: The responsibility of the Associate is to serve as the initial point of contact for residents seeking services and/or information. The Associate directly reports to the General Manager of the Association.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

Competitive Salary
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Schedule:

Monday through Friday from 8:30 am to 5:00 pm.

Essential Job Duties And Responsibilities

Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
Be able to relate to the many diverse cultures, personalities and temperaments within the community and resolve business and homeowner problems in an ethical and professional manner.
Provide telephone coverage and respond to customer service requests. Return all initial resident customer service calls within a 24-hour period. Record standard greeting and alternate, out of office, greeting.
Issue work orders as directed or needed to the proper vendor. Follow up with vendor to ensure work order has been completed. Prepare work order report for monthly board packet.
Process clubhouse rental applications, including after-party inspections, as needed, and release of deposits.
Take receipt of architectural applications; review for completeness and ensure all submittal requirements are met. Process to and from Committee; issue approval or denial letters as directed. Maintain organized architectural files. Prepare agenda and Architectural Committee packets as directed. Attend Architectural meetings as needed.
Keep paint file supplied with chips. Maintain log and check out of paint books. Update website or portal with paint color changes or architectural guidelines as needed.
Responsible for the distribution of keys/transponders/ID cards/fobs or other devices used by residents to access the community facilities. Maintain the centralized lock box for office and facility keys.
Participate in vendor, architectural, or greenbelt walks as directed and generate associated work orders or violation letters as needed.
Provide administrative assistance to the General Manager. Perform other duties as directed by the General Manager.
Assist General Manager with general enforcement of the Covenants, Conditions and Restrictions, the Articles of Incorporation and the Bylaws of Village Park, Association Handbook and enforcement of all other rules and regulations and policies in effect and binding on the Association.
Maintain up-to-date Newsletter binders.
Keep block captains supplied with folders for new residents.
Distribute all mail and items sent through US Mail or through the courier from the corporate office to the proper person(s) in the office. Schedule pick-up deliveries through the PCS service.
Accept and document all homeowner payments received at the Association office and send these payments to corporate with the courier.
Maintain a clean work environment and ensure cleanliness in the reception area.
Document all credit card purchases made on the office credit card(s), sending the required completed form and original receipt to the corporate accountant, or HR, and filing a copy of the Purchase form and receipt here in the office.
Assist with the preparation and conduct of Association sponsored social or special events.
Keep inventory of office and kitchen supplies. Submit a monthly order and maintain all office supplies and food orders.
Shall perform miscellaneous office/kitchen clean-up to ensure a clean and orderly appearance.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.

Qualification Requirements

Must possess a valid Driver’s License and maintain a clean DMV record.
Must have reliable transportation and the ability to drive to and from communities.
Ability to work under tight deadlines with a high level of accuracy.
Ability to provide excellent customer service.
Demonstrate problem solving abilities.
Must be proficient with computer programs, including Word, Outlook, and Excel.
Demonstrate organizational skills and ability to independently prioritize daily workload.
Must work effectively with colleagues and clients.
Excellent interpersonal skills.
Strong verbal and written communication.
Proficient in English.
Must be willing to work a flexible schedule, including some Saturdays.
Verifiable references.
Able to pass a background check.

Education And/or Experience

1-2 years of experience working in a Customer Service role.
High School Diploma or GED required.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low-level noise exposure.
Strong knowledge of general office safety practices.
Exhibit professionalism, professional attire, and demeanor at all times.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.

Keystone Pacific Property Management

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Associate Community Manager