Community Construction Liaison (CCL)

Laland Baptiste, LLC is a certified minority and woman owned construction management and consulting firm. Laland Baptiste provides innovative and professional services throughout all phases of the construction life cycle. We pride ourselves as being loyal and reliable to our customers, clients, and our greatest assets, our people. Laland Baptiste is dedicated to providing unparalleled services throughout the construction life cycle. These services include: Construction Management, Program Management, Owners Representation, Resident Engineering, Inspection, Preconstruction Consulting, Change Order Review, Value Engineering, Administration Assistance, Document Control and Staff Augmentation.

Our clients include NYC Department of Environmental Protection, NYC Department of Design and Construction, NYC Health + Hospitals, NYC Parks & Recreation, NYC School Construction Authority, NYC Economic Development Corporation, Battery Park City Authority, Dormitory Authority of the State of New York, NYS Office of General Services NYS Parks, Recreations and Historic Preservation, and the State University of New York.

JOB DESCRIPTION

The Community Construction Liaison is responsible for facilitating communication and forging relationships between Laland Baptiste and NYC DEP, NYC DDC, NYS DOT and/or other Agency. This is a hands-on role for a ‘people person’ with the opportunity to bring innovation, collaboration and technological advancement to assist our client's in delivering complex projects. Past relevant experience might include:

Public relations
Real estate
Sales

3 PROJECT LOCATIONS AVAILABLE: 5-Boroughs of NYC; Carmel, NY; Olive, NY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under limited supervision, represent Laland Baptiste and client Agencies at events, as required.
Represent the company as a liaison between the community, intergovernmental agencies and utilities, and the Resident Engineer to ensure the progress of the project by communicating any concerns.
Perform project area surveys to identify or anticipate any concerns.
Conduct surveys with the clients and share result with the project manager.
Establish and maintain open lines of communication.
Ensure email distribution lists are established and the public information tool is used for the purpose of creating effective communication.
Address any anticipated complaints, record the complaints whether open or resolved, and report the complaint and actions taken to the Resident Engineer and the agency.
Track and follow-up on all complaints and send weekly complaint summaries, bi-monthly newsletters, and any other pertinent material to the agency for review.
Maintain a daily log of Community Outreach efforts and activities, which include meetings, attended coordination of Services and / or disseminated outreach materials.
Monitor the contractor’s required signage within the project area.
Document the project progress with photos and include the photos in the monthly newsletter.
Maintain a record of Task Force and Progress meetings attended and send copy to Project Manager.
Develop, maintain, and keep a calendar of significant community events including ethnic / religious festivals, street fairs, marathons, parades, play street closing and block parties and / or celebrations.
Weekly reporting on all activities, database entry and other administrative tasks, as necessary.
All other duties as assigned.

QUALIFICATIONS

Ability to be involved with the community and understand and issues or concerns.
Experience in managing public relations, schedules, and community meetings.
Proven excellence with public interactions and must have strong communication and problem resolution skills.
Demonstrated commitment to providing a safe and healthful project zone.
Extremely organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests in a growing company environment.
Understanding of notices, agency services, safe zone procedures.
Understanding of the agency’s policies, procedures, and Infrastructure’s Standard Construction Operating Procedures (SCOP’s).
Extremely organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests in a growing company environment.
Ability to establish and maintain satisfactory working relationships with associates, contractors, and the public.
NYC DEP / NYC DDC experience is a plus.
Excellent English language skills, written and verbal.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B. S. or B.A.) in a related field and a minimum of two (2) years of work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

OSHA 30-Hour Certificate

BENEFITS OF WORKING AT LALAND BAPTISTE

Medical / Prescription Plan
Dental / Vision Plan
Life Insurance
Short / Long Term Disability Plan
Flexible Spending Accounts
401K
Vacation, Holiday, and Personal Days
Sick Leave and COVID Leave

Salary / Pay Rate: $40.00 to $50.00 Hourly

Laland Baptiste

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Community Liaison